Emergency Communications Dispatcher

City of Rockport; Rockport (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

City of Rockport is seeking a Communications Officer (Dispatcher) to serve as the vital link between those in need and life-saving assistance. You will operate CAD, radio, telephony, and GIS to coordinate emergency response and ensure safety for the community.

The role requires strong communication, decision-making under pressure, and the ability to work flexible shifts including nights, weekends, and holidays. Join a fast-paced team dedicated to public safety and service.

Qualifications

• Knowledge of specialized training in the field, in addition to basic high school education.
• Experience to understand basic principles relevant to duties, usually 1–2 years in a similar role.
• Possession of or ability to obtain NCIC/TCIC certification.
• Possession of or ability to obtain TLETS/NLETS certification.
• Possession of or ability to obtain a TCOLE Basic Telecommunicator certification.
• Ability to work as a team during stressful situations and major events.

Responsibilities

• Command the technology: Operate CAD systems, integrated radio, telephony, and GIS to coordinate emergency response.
• Be the first point of contact: Field calls and assess situations to determine actions.
• Direct the heroes: Dispatch police, fire, rescue, and other emergency personnel.
• Stay sharp: Monitor public service radio frequencies and track field personnel for real-time awareness.
• Keep everything running smoothly: Prepare detailed reports and inspect communications equipment.

Job description

City of Rockport is seeking a Communications Officer (Dispatcher) to serve as the vital link between those in need and life-saving assistance. You will operate CAD, radio, telephony, and GIS to coordinate emergency response and ensure safety for the community.

The role requires strong communication, decision-making under pressure, and the ability to work flexible shifts including nights, weekends, and holidays. Join a fast-paced team dedicated to public safety and service.