Emergency Communications Dispatcher

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

City of Raleigh seeks an Emergency Communication Call Taker to handle 911 and non-emergency public safety calls, carefully recording information, issuing pre-arrival instructions, and coordinating with officers over radio and data systems. The role requires accuracy and calm under pressure.

The position involves night, weekend, and holiday work and participation in emergency event coverage; a high school diploma or GED is required, with less than one year in emergency communications or an

Qualifications

• High School diploma or GED; Less than 1 year experience in emergency communications, or related field
• Any equivalent combination of training and/or experience may be substituted.

Responsibilities

• Receives and responds to emergency 911 and non-emergency public safety calls; obtains and records information provided by callers; prioritizes actions; provides pre-arrival instructions according to predetermined protocols
• Receives general inquiries and provides routine, non-technical information; refers non-routine calls and requests to appropriate staff member or department
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio
• Performs call back on disconnected calls; determines nature and location of issue and required services; and enters information in system as needed
• Performs other duties of a similar nature and level as assigned

Skills

Obtaining and relaying pertinent and及时

Assessing response needs and prioritiz

Performing basic research and system q

Coordinating deadlines, prioritizing

Providing directions to others to meet

Attention to detail and proofreading

Using computer and relevant software

Education

High School diploma or GED

Less than 1 year experience in emergency communications

Job description

City of Raleigh seeks an Emergency Communication Call Taker to handle 911 and non-emergency public safety calls, carefully recording information, issuing pre-arrival instructions, and coordinating with officers over radio and data systems. The role requires accuracy and calm under pressure.

The position involves night, weekend, and holiday work and participation in emergency event coverage; a high school diploma or GED is required, with less than one year in emergency communications or an