Lead Public Safety Telecommunicator (911/Dispatch)

Wake County; Raleigh (NC); On-site; USD 54,000 - 70,000; Full time

Job summary

Wake County Sheriff's Office in Raleigh, NC is seeking a Senior Telecommunicator to lead the Emergency Communications Center. You will supervise dispatch operations, mentor Telecommunicators, and ensure 911 and non-emergency calls are handled accurately and professionally.

The role requires a high school diploma or GED and at least three years of telecommunicator experience, with preferred certification and leadership skills. This is a regular, on-site position with a rotating day/night schedule.

Qualifications

• High school diploma or GED required.
• Three years of experience as a telecommunicator.
• Equivalent education and experience accepted.

Responsibilities

• Supervise Emergency Communications Operations
• Manage personnel scheduling and staffing
• Monitor and evaluate employee performance
• Oversee training and professional development
• Enforce policies and procedures
• Coordinate response to critical incidents
• Maintain records and reports
• Manage complaints and investigations
• Support division leadership

Skills

Leadership

Communication

Public safety knowledge

Team supervision

Crisis management

Education

High school diploma or GED

Job description

Wake County Sheriff's Office in Raleigh, NC is seeking a Senior Telecommunicator to lead the Emergency Communications Center. You will supervise dispatch operations, mentor Telecommunicators, and ensure 911 and non-emergency calls are handled accurately and professionally.

The role requires a high school diploma or GED and at least three years of telecommunicator experience, with preferred certification and leadership skills. This is a regular, on-site position with a rotating day/night schedule.