Emergency Communications Dispatch Supervisor

County of Napa; Napa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The City of Napa is seeking a Public Safety Dispatcher Supervisor to lead and support our Communications Dispatch Center. Dispatchers are the critical link between the community and emergency responders, prioritizing needs and deploying resources quickly and effectively.

In this leadership role, you will guide and mentor dispatch personnel, shape daily operations, and support long-term success. The position emphasizes collaboration with multiple agencies and a strong service culture.

Qualifications

• Have permanent status in the classified service at the City of Napa.
• Have received an overall satisfactory rating on most recent evaluation report.
• Be receiving a salary less than the salary of the position for which the exam is given.
• Possess the minimum qualifications of the class.

Responsibilities

• Lead and support our Communications Dispatch Center team, ensuring effective operations.
• Mentor dispatch personnel and shape both daily operations and long-term success.
• Oversee resource deployment to ensure rapid, accurate emergency responses.
• Maintain calm, professional conduct and coordinate with partner agencies as needed.

Skills

Adaptability

Stress Tolerance

Coaching and Developing Others

Contributing to Team Success

Engagement Readiness

Leading Teams

Attention to Detail

Decision-making

Planning and Organizing

Job description

The City of Napa is seeking a Public Safety Dispatcher Supervisor to lead and support our Communications Dispatch Center. Dispatchers are the critical link between the community and emergency responders, prioritizing needs and deploying resources quickly and effectively.

In this leadership role, you will guide and mentor dispatch personnel, shape daily operations, and support long-term success. The position emphasizes collaboration with multiple agencies and a strong service culture.