Emergency Communications Center Coordinator

University of Rochester; United States; On-site; USD 26,000 - 36,000; Part time

Job summary

University of Rochester seeks a Communications Center operator to receive calls, process pages for physicians and hospital staff, and manage emergency announcements. The role includes weekend on-call duties and after-hours coverage, with direct patient contact when replacing equipment.

Strong confidentiality and HIPAA awareness are essential. Work revolves around hospital paging systems, incident response, and coordination across departments to maintain uninterrupted patient information flow and

Responsibilities

• Receives telephone calls and processes pages for physician and hospital staff members.
• Handles and makes emergency and informational overhead announcements.
• Receives telephone calls and processes patient information and clinical directory assistance.
• Participate in weekend on-call responsibilities to ensure coverage of all weekend shifts.
• Has direct patient contact when replacing patient phone equipment.
• Handles all emergency alarms and codes for critical patient care issues, including Adult Codes, Pediatric Codes, Stroke Codes, Rapid Response Teams, Adult Trauma, Pediatric Trauma, Adult DART Codes, Pediatric DART Codes etc., and makes emergency pages via pager groups and overhead announcements.

Job description

University of Rochester seeks a Communications Center operator to receive calls, process pages for physicians and hospital staff, and manage emergency announcements. The role includes weekend on-call duties and after-hours coverage, with direct patient contact when replacing equipment.

Strong confidentiality and HIPAA awareness are essential. Work revolves around hospital paging systems, incident response, and coordination across departments to maintain uninterrupted patient information flow and