Campus Police Dispatcher

Metropolitan Community College-Kansas City; Kansas City (MO); On-site; USD 38,000 - 62,000; Full time

Job summary

Metropolitan Community College seeks a Campus Safety Dispatcher to screen and prioritize calls, dispatch responders, and monitor security systems across multiple MCC campuses. You will coordinate with police, fire, and emergency services as needed and maintain critical incident records using CAD, CCURE, and MULES.

The role requires strong communication, calmness under pressure, and the ability to make rapid decisions in high-stress situations to ensure campus safety and quick response times.

Qualifications

• High School Diploma or GED required.
• One year of specialized or technical training.
• Must attach the completed Application Addendum form.

Responsibilities

• Receive, screen, and prioritize emergency and non-emergency calls for service.
• Dispatch appropriate personnel and resources to incidents and coordinate with external agencies as needed.
• Monitor lockdown/security systems, cameras, alarms, and inform units of incidents.
• Utilize CAD, CCURE, and MULES to document and retrieve information.
• Initiate communications with district officials and provide information to staff and on-duty personnel.
• Document all pertinent information relating to incidents on campus.

Skills

Multi-line phone

Two-way radio

Customer service

Recordkeeping

Computers & software

Communication

Calm under pressure

Decision making

Education

High School Diploma or GED

1 year specialized or technical training

Tools

CAD

CCURE (Integrated Security System)

MULES (Missouri Uniform Law Enforcement System)

Job description

About MCC

Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.

Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.

MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.

***MCC does not provide employer-paid sponsorships.

Job Summary

Incumbents perform routine clerical, dispatching, patrolling, and monitoring work related to campus safety and security. Incumbents screen incoming emergency and non-emergency calls to determine location, nature of the call, gather information, and dispatch and assign appropriate personnel and resources to incidents.

Essential Functions

• Receive, screen, and prioritize emergency and non-emergency calls for service; work may involve questioning the caller and soliciting information; answering inquiries/complaints; sending out messages to appropriate units as needed; and sending emergency alerts to staff and students
• Dispatch appropriate personnel and resources to incidents; track calls and notifies appropriate individuals; make referral to the City, County, and other Police and emergency services as needed; and provide assistance and information to the caller and dispatched units
• Utilize lockdown security systems to ensure campus building safety; monitor and/or respond to cameras and fire, equipment, and other alarms, to ensure student, staff, and public safety; informs appropriate units of incidents or safety violations; and tracks fire and police radio frequencies to assess potential impact of local incidents on the campus
• Utilize online systems, software, and databases to perform information searches, and document and update information
• Enter, edit, and retrieve data District wide, Computer Aided Dispatch, Integrated Security System (CCURE), handles confidential and priority information gathered utilizing the Missouri Uniform Law Enforcement System, (MULES)
• Take office walk-in request for information, authorize and provide entrance to college property during and after regular business hours
• Documents all pertinent information relating to incidents on campus
• Initiate telephone notifications to various District officials in the event of emergencies or other critical incidents, as directed by on-duty personnel
• Advise, direct, and interpret emergency calls for service and initiate campus safety, police, fire and emergency medical response, as needed, to incidents
• Maintain location and status of units through CAD. Monthly test of Mass Outdoor Speaker System
• Monitor intrusion detection, emergency response, fire surveillance systems, mechanical alarms and direct appropriate personnel to respond as needed
• Operate multi-line telephone, two-way radio and recording systems. Serve as a point of contact for customers requesting service from the Police Department
• Serve as a point of contact for emergency maintenance requests, contacting and maintaining records of on-call facilities personnel
• Perform other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications

• High School Diploma OR equivalent (G.E.D.)*
• One (1) year of specialized or technical training
• You must attach the completed Application Addendum form.

*Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Knowledge, Skills and Abilities

• Knowledge of Applicable campus, local, state, and federal laws and regulations
• Knowledge of Multi-line phone system
• Knowledge of Two-way radio communications
• Knowledge of Customer service principles
• Knowledge of Recordkeeping principles
• Knowledge of Computers and related software applications
• Knowledge of department policies, standard practices, and radio operation procedures
• Skilled in Applying applicable local, state and federal laws, rules, and regulations
• Skilled in Operating multi-line phone systems and two-way radio communications
• Skilled in Providing customer service
• Skilled in Remaining calm in stressful situations
• Skilled in Maintaining records and logs
• Skilled in utilizing computer and relevant software applications
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information
• Ability to cognitively process information being simultaneously communicated through multiple communication sources including police radios, telephones, and in-person reports during emergency and high-pressure incidents
• Must be able to come to logical conclusions or required actions and resources needed to resolve emergency situations; then dispatch and communicate with emergency response personnel until the successful conclusion of the emergency
• Ability to make sound decisions rapidly and to take appropriate action quickly
• Ability to project a clear, distinct speaking voice
• Ability to distinguish and interpret meaning of colors on video display terminals
• Ability to read understand, interpret and disseminate standard official legal documents, such as warrants, criminal history and other sensitive information
• Ability to exercise judgment and discretion in analyzing and resolving problems
• Ability to remain calm in emergency situations Campus Police Dispatcher
• Ability to simultaneously receive and disseminate information to and from officers, citizens, peer dispatchers, and outside agencies via CAD, telephone, radio, and in person

Physical Requirements

Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, stooping, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Supplemental Information

EEO Statement

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled Accommodations: MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.