Emergency Call Taker: Start a Critical, Impactful Career

National Public Safety Careers; North Union Township (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Oliver, PA. Call Takers are frontline communicators who gather critical details, confirm locations, and document information to support first responders.

Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Candidates should have a high school diploma or equivalent.
• Strong listening, typing and verbal communication skills required.
• Ability to follow structured procedures and assessments per hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Adhere to language-access and accessibility resources when needed.
• Complete training and certifications within required timeframe.

Skills

Listening skills

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Oliver, PA. Call Takers are frontline communicators who gather critical details, confirm locations, and document information to support first responders.

Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.