Emergency 911 Telecommunicator

Henry County / Henry County PSA; Virginia; On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Comprehensive benefits

Paid leave

Retirement plan

Disability insurance

Job summary

Henry County / Henry County PSA is hiring an Emergency 911 Telecommunicator for the Martinsville-Henry County 911 Communications Center. This full-time role supports emergency and non-emergency responses, coordinating with police, fire, and EMS, and ensuring accurate information flow across radio, phone, and CAD systems.

Qualified candidates will have a high school diploma or GED and demonstrate calm, clear communication, and strong multitasking in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Ability to remain calm in high-stress situations.
• Strong multi-tasking and ability to manage priorities.
• Clear, accurate verbal and written communication.

Responsibilities

• Receive and process emergency and non-emergency calls.
• Dispatch law enforcement, fire, and EMS as needed.
• Document and transmit information via radio, phone, and CAD systems.
• Monitor multiple channels and maintain composure under pressure.
• Operate CAD and related communications technology.
• Maintain knowledge of Martinsville-Henry County geography to support timely response.

Skills

Calm under pressure

Multi-tasking

Clear communication

Shift flexibility

Education

High school diploma or GED

Tools

Criticall assessment

Job description

Emergency 911 Telecommunicator (Henry County, VA)

Welcome to Henry County, Virginia. One of the keys to our success is hiring good employees. Our employees are dedicated, service oriented individuals working together to serve our community. If you are interested in joining our team, we welcome you to apply for employment opportunities with Henry County and Henry County Public Service Authority.

We’re Hiring: Emergency 911 Telecommunicator

Location: Martinsville-Henry County 911 Communications Center

Schedule: Full-time | Shift may vary

Salary: $42,072 to $44,023 annually

The Martinsville-Henry County 911 Communications Center is the first point of contact for residents and visitors experiencing emergencies in our community. Our Telecommunicators are the critical link between the public and the law enforcement, fire, and emergency medical personnel who respond when it matters most. If you are looking for a career with purpose, a team that depends on you, and a role where no two days are the same, we want to hear from you.

What You Will Do

As an Emergency 911 Telecommunicator, you will be responsible for:

• Receiving and processing emergency and non-emergency calls from the public
• Dispatching law enforcement, fire, and emergency medical services in response to a wide variety of incidents
• Accurately receiving, documenting, and transmitting information via radio, telephone, and computer systems
• Monitoring multiple communication channels simultaneously while maintaining composure under pressure
• Operating computer-aided dispatch (CAD) systems and related communications technology
• Maintaining working knowledge of the Martinsville-Henry County geographical area to support accurate and timely response

What We Are Looking For

Required Qualifications:

• High school diploma or GED equivalent
• Ability to remain calm and perform effectively in high-stress, fast-paced situations
• Strong multi-tasking ability and capacity to manage competing priorities simultaneously
• Ability to communicate clearly, accurately, and professionally both verbally and in writing
• Ability to work any assigned shift including days, evenings, nights, weekends, holidays, and overtime as required
• Successful completion of the pre-employment screening process, including a personal history statement and the Criticall computer-based job skills assessment

Preferred Qualifications:

• Prior experience in a communications, dispatch, or public safety environment
• Proficiency in data entry and general computer applications
• Experience operating radio and telephone communications equipment
• Familiarity with the Martinsville-Henry County geographical area

Schedule

The Martinsville-Henry County 911 Communications Center operates 24 hours a day, 7 days a week, 365 days a year. Qualified candidates must be available and willing to work any assigned shift, including days, nights, weekends, holidays, and overtime as operationally required.

Hiring Process

Candidates who meet minimum qualifications will be contacted to complete the following steps:

• Personal history statementandCriticall assessment— a computer-based, job-related skills evaluation
• Background investigation— including criminal history review (Note: A felony conviction is disqualifying for this position due to required access to the Virginia Criminal Information Network (VCIN).)
• Conditional offer of employment issued to final candidates
• Post-offer screenings— psychological evaluation, vision screening, and hearing screening, conducted after a conditional offer is made in accordance with applicable law

Required Certifications

Individuals who accept an offer of employment must successfully complete the following during their orientation period:

• Entry-level Telecommunicator Certification through the Virginia Department of Criminal Justice Services (DCJS)
• Virginia Criminal Information Network (VCIN) online certification
• Emergency Medical Dispatch (EMD) Certification
• On-the-job Field Training program

Why Join Us?

• Competitive salary
• 100% employer-paid health insurance for employee
• Comprehensive benefits package
• Generous paid leave
• Participation in the Virginia Retirement System (VRS)
• Employer-paid short- and long-term disability coverage

Henry County/Henry County PSA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, national origin, ancestry, political affiliation, sex, gender, gender identity, age, marital status, genetic information, disability status, protected veteran status, or any other characteristic protected by law. Personnel decisions are based on merit and the ability to perform the essential functions of the job, with or without reasonable accommodation.

Department: Communications E911

This is a full time position