EMEA Platform Services Director — Scientific Delivery

Dotmatics Ltd.; United States; Remote; USD 122,000 - 165,000; Full time

Benefits offered by this job

Private Medical

Wellness Benefits

Company-paid Life cover

EAP (Employee Assistance Program)

Pension/Retirement Plan

Job summary

Dotmatics Ltd. seeks a Director, EMEA Professional Services to lead our EMEA Platform Services organisation and drive delivery excellence across our scientific software portfolio.

You will report to Global Professional Services and lead a regional delivery layer including Application Scientist Managers and an India Services Manager. You will oversee regional delivery execution, commercial performance, customer governance, capability development and delivery excellence as we evolve our Luma-based

Qualifications

• Significant leadership experience within Professional Services, consulting or enterprise software delivery.
• Experience leading managers and building high performing regional organisations.
• Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning.
• Experience leading complex customer implementations and executive governance.
• Strong understanding of Statements of Work, project governance, scope management and change control.
• Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance.
• Experience building offshore, partner or blended delivery models.
• Strong executive presence and the ability to influence senior stakeholders.
• Scientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation or scientific workflow platforms.
• Life sciences, biotechnology, pharmaceutical or chemicals industries.

Responsibilities

• Lead and manage the regional delivery organisation with accountability for services revenue and delivery quality.
• Drive governance, forecasting and capacity planning with cross-functional partners.
• Build scalable delivery models including offshore and partner resources.
• Ensure customer outcomes and commercial success through strong program leadership.
• Collaborate with Sales, PreSales, Support, Product and Finance to shape services engagements.

Skills

Leadership experience

Regional management

Commercial metrics

Executive governance

Cross-functional collaboration

Tools

OpenAir

Salesforce

Jira

Job description

Dotmatics Ltd. seeks a Director, EMEA Professional Services to lead our EMEA Platform Services organisation and drive delivery excellence across our scientific software portfolio.

You will report to Global Professional Services and lead a regional delivery layer including Application Scientist Managers and an India Services Manager. You will oversee regional delivery execution, commercial performance, customer governance, capability development and delivery excellence as we evolve our Luma-based