Manager, Professional Services (Enterprise SaaS) | ELN

Dotmatics Ltd.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Dotmatics is seeking a Manager for Professional Services in North America to lead a team of technical and scientific consultants delivering complex enterprise solutions.

You will drive Lab Orchestration initiatives, instrument integration, and scientific workflows while ensuring successful delivery for customers. This role combines leadership, consulting, and Services management with deep domain expertise across lab automation and data platforms.

Qualifications

• Experience leading technical and scientific Professional Services teams.
• Ability to manage multi-disciplinary delivery across North America.
• Strong understanding of lab orchestration and automation engagements.

Responsibilities

• Lead and develop a high-performing team of Professional Services professionals across North America.
• Provide leadership and guidance for Lab Orchestration and laboratory automation engagements, including data flows and workflows.
• Oversee complex customer programmes with multiple technologies and delivery teams.
• Collaborate with Sales, Solutions, Product, Engineering and PM throughout the customer lifecycle.
• Shape delivery methodology, patterns, best practices and reusable knowledge.
• Evolve Services operations with automation, AI-assisted delivery and scalable offerings.

Skills

Team leadership

Client consulting

Project management

Lab Orchestration

Laboratory automation

Scientific workflows

Job description

Our Why At Dotmatics

At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.

We have a vision for a new Lab of the Future that will change the future of scientific research.

We have created the world’s most comprehensive digital science platform – best‑of‑breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision‑making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Shaping the Future of Science At Dotmatics

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.

We are Science Driven. We are Customer Centric. We are Better Together.

What do we need?

As Manager, Professional Services, North America, you will lead a team of technical and scientific Professional Services consultants delivering complex solutions to our enterprise R&D customers.

This role has a particular focus on Lab Orchestration. You will bring experience of laboratory automation, instrument integration and scientific workflows, helping Dotmatics develop and scale its Lab Orchestration services capability while ensuring successful delivery for our customers.

You will combine strong people leadership, customer consulting and commercial Services management with sufficient technical and domain expertise to provide direction and challenge on complex implementations. You will work closely with customers and with Sales, Solutions, Product, Engineering and Project Management throughout the customer lifecycle, from early solution definition and proof of concept through implementation, adoption and expansion.

As an inspiring manager, you will build a high-performing team, develop individual capabilities and career paths, and create an environment in which consultants can deliver consistently high-quality outcomes. You will have particular responsibility for developing Lab Orchestration capability within the team, coaching specialists and helping establish repeatable implementation approaches, standards and best practices.

You will also play an important role in evolving how Professional Services operates. We are looking for someone who can combine the fundamentals of running a successful Services organisation with a forward-looking approach to automation, AI-enabled delivery, reusable intellectual property and scalable service offerings.

In this role you will get to

• Lead and develop a high-performing team of technical and scientific Professional Services professionals across North America.
• Build capability within the team through coaching, career development, skills planning and recruitment.
• Provide leadership and subject-matter guidance for Lab Orchestration and laboratory automation engagements , including instrument integration, scientific data flows and laboratory workflow transformation.
• Support the development of Dotmatics’ Lab Orchestration delivery methodology, implementation patterns, best practices and reusable knowledge.
• Provide oversight and governance for complex and strategic customer programmes, particularly where multiple technologies, workstreams or delivery teams are involved.
• Lead or support strategic customer engagements from discovery and proof of concept through implementation and production adoption.
• Act as a senior consultant to customers, helping translate scientific and laboratory workflows into practical technical and service solutions.
• Work closely with Sales and Solutions teams during pre-contract and solution-definition activities to ensure proposed solutions are achievable, appropriately scoped and commercially viable.
• Partner with Product and Engineering to provide structured feedback from customer implementations and help shape capabilities required to successfully deploy and operate Lab Orchestration solutions.
• Encourage new and scalable approaches to Services delivery, including automation, AI-assisted delivery, reusable assets and standardised offerings.
• Develop and standardise Professional Services offerings that improve customer outcomes while increasing delivery predict