EMEA Customer Success Senior Director – Growth & Strategy

Remote Worker LTD.; United States; Hybrid; USD 200,000 - 320,000; Full time

Job summary

Cohesity is seeking a senior leader to drive the EMEA Customer Success organization, expanding value delivery for our enterprise customers across multi-country markets. You’ll lead Technical Account Managers and Senior Managers, shaping strategy, partner with Product, Engineering, Sales, and Renewals, and scale outcomes with data-driven, executive-facing programs.

You'll oversee hiring, enablement, and career development, live by a rigorous value-realization framework, and travel up to 25% to

Qualifications

• 18+ years of progressive experience in roles such as Solution Architecture, Product Management, CS, TAM, Pre‑Sales, Escalation, or Professional Services.
• Bachelor’s degree in a relevant field (Computer Science preferred) or equivalent experience.
• Proven leadership in people development and high-performing teams.
• Strong business operations acumen with data dashboards and reporting.

Responsibilities

• Own the Technical Account Management strategy across EMEA, defining engagement models and playbooks.
• Build and scale a multi-country team of Technical Account Managers (Senior Managers and Managers).
• Define standards for excellent technical account management and ensure cross-geography consistency.
• Implement scalable success planning, executive business reviews, and value realization frameworks.
• Use AI-forward, data-driven insights to improve customer health and forecast renewals.
• Travel up to 25% to meet key customers and internal teams.

Skills

Executive leadership

Customer Success

Cross-functional collaboration

Data-driven decisions

Communication to C-level

Sales/CS alignment

SFDC

Gainsight

Strategic planning

Education

Bachelor’s degree in Computer Science or related field

Tools

SFDC

Gainsight

Job description

Cohesity is seeking a senior leader to drive the EMEA Customer Success organization, expanding value delivery for our enterprise customers across multi-country markets. You’ll lead Technical Account Managers and Senior Managers, shaping strategy, partner with Product, Engineering, Sales, and Renewals, and scale outcomes with data-driven, executive-facing programs.

You'll oversee hiring, enablement, and career development, live by a rigorous value-realization framework, and travel up to 25% to