EMEA Director, Customer Success & Growth - Car Bonus

REM Associates Limited; New Hampshire; On-site; USD 152,000 - 178,000; Full time

Benefits offered by this job

Car bonus (£125k)

Job summary

REM Associates Limited is seeking a Director of Customer Success to lead and scale a strategic CS function across EMEA. You will drive retention, expansion, and long-term value by partnering with Sales and Product, guided by data and customer empathy.

The role focuses on shaping global and regional CS programs, aligning with the company vision, and mentoring a high-performing regional team to deliver predictable growth.

Qualifications

• Strategic and commercially minded CS leader.
• Built and scaled SaaS teams across EMEA.
• Led CS leaders, partnered with Sales & Product.
• Data-driven, with strong customer empathy.
• Challenging the status quo in fast-moving environments.

Responsibilities

• Lead and develop the EMEA CS organisation, mentoring leaders and building accountability.
• Deliver against regional retention and expansion targets.
• Own risk identification, mitigation strategies, and forecasting for the EMEA CS function.
• Monitor customer health and key success metrics for senior leadership.
• Partner with Onboarding, Support, and Customer Operations to ensure an end-to-end journey.

Skills

Leadership

Strategic thinking

Data-driven

Stakeholder management

SaaS leadership

Cross-functional collaboration

Forecasting

Job description

REM Associates Limited is seeking a Director of Customer Success to lead and scale a strategic CS function across EMEA. You will drive retention, expansion, and long-term value by partnering with Sales and Product, guided by data and customer empathy.

The role focuses on shaping global and regional CS programs, aligning with the company vision, and mentoring a high-performing regional team to deliver predictable growth.