Senior SRE: Embedded Reliability for Product Teams

Mercury; San Francisco (CA); On-site; USD 201,000 - 251,000; Full time

Job summary

Mercury is hiring for an SRE/DevOps role within its Stability team to build durable, observable infrastructure for fintech platforms. You will drive reliability across product teams and embed with engineers to improve on‑call, runbooks, and incident readiness.

Ideal candidates have PostgreSQL expertise, experience with Temporal workflows, and familiarity with Grafana/Honeycomb and OpenTelemetry. This is a hands-on role focused on long‑term reliability improvements.

Qualifications

• Has past Site Reliability Engineering or DevOps experience.
• Has measurable examples of influencing an organization towards greater reliability.
• Has significant experience with PostgreSQL.
• Has authored and operated Temporal workflows.
• Has experience with observability platforms like Grafana or Honeycomb.
• Has familiarity with OpenTelemetry.

Responsibilities

• Embed with product teams to improve operational maturity around on‑call, monitoring, alerting, and run books.
• Run regular game day exercises to improve incident response.
• Work with Haskell & TypeScript code to implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc.
• Steer SLOs towards meaningful customer outcomes that product teams are accountable for.
• Champion reliability through design documentation and code reviews.
• Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those.
• Advocate for longer‑term improvements that non‑product engineering teams can drive.
• Participate in the product team's on‑call rotation while embedding or as part of a broader engineering rotation.

Skills

SRE

DevOps

PostgreSQL

Temporal workflows

Observability

OpenTelemetry

Tools

Grafana

Honeycomb

OpenTelemetry

Job description

Mercury is hiring for an SRE/DevOps role within its Stability team to build durable, observable infrastructure for fintech platforms. You will drive reliability across product teams and embed with engineers to improve on‑call, runbooks, and incident readiness.

Ideal candidates have PostgreSQL expertise, experience with Temporal workflows, and familiarity with Grafana/Honeycomb and OpenTelemetry. This is a hands-on role focused on long‑term reliability improvements.