Embedded Commerce Operations Leader

Logicbroker; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Logicbroker is seeking a Forward Deployed Commerce Operator to be embedded inside strategic enterprise retailers and brands, running their dropship, marketplace, or wholesale programs end to end. You will represent Logicbroker's tools and best practices with the client and their trading communities.

You will own client operations, document workflows on site, drive KPI improvements, onboard suppliers, and translate frontline realities into feedback for product and engineering teams.

Qualifications

• 3+ years in eCommerce operations or platform support.
• Autonomous self-starter embedded inside a client's organization.
• Excellent communication and cross-functional meeting facilitation.
• Working knowledge of EDI systems, eCommerce platforms, and workflows.
• Demonstrated use of LLMs (e.g. Claude, ChatGPT) in current workflows.
• Strong analytical and troubleshooting skills.
• Excellent organizational skills and willingness to travel up to 50%.

Responsibilities

• Operate as the embedded extension of enterprise retailers and brands' Commerce Operations teams.
• Conduct on-site discovery and document workflows to enable full program operation.
• Serve as the primary operational point of contact for client stakeholders and vendor community.
• Deliver on program KPIs such as onboarding velocity and GMV improvement.
• Lead onboarding, training, and enablement for suppliers.
• Identify operational risk and drive resolution with vendors and Logicbroker teams.
• Translate field feedback into product and engineering inputs.
• Troubleshoot the Logicbroker platform when issues arise.
• Build trusted relationships with client eCommerce and merchandising teams.

Skills

eCommerce operations

autonomy

communication

LLM usage

analytical skills

troubleshooting

organizational skills

Tools

EDI systems

Job description

Logicbroker is seeking a Forward Deployed Commerce Operator to be embedded inside strategic enterprise retailers and brands, running their dropship, marketplace, or wholesale programs end to end. You will represent Logicbroker's tools and best practices with the client and their trading communities.

You will own client operations, document workflows on site, drive KPI improvements, onboard suppliers, and translate frontline realities into feedback for product and engineering teams.