Client Operations Manager

Logicbroker; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Logicbroker is seeking a Forward Deployed Commerce Operator to be embedded inside strategic enterprise retailers and brands, running their dropship, marketplace, or wholesale programs end to end. You will represent Logicbroker's tools and best practices with the client and their trading communities.

You will own client operations, document workflows on site, drive KPI improvements, onboard suppliers, and translate frontline realities into feedback for product and engineering teams.

Qualifications

• 3+ years in eCommerce operations or platform support.
• Autonomous self-starter embedded inside a client's organization.
• Excellent communication and cross-functional meeting facilitation.
• Working knowledge of EDI systems, eCommerce platforms, and workflows.
• Demonstrated use of LLMs (e.g. Claude, ChatGPT) in current workflows.
• Strong analytical and troubleshooting skills.
• Excellent organizational skills and willingness to travel up to 50%.

Responsibilities

• Operate as the embedded extension of enterprise retailers and brands' Commerce Operations teams.
• Conduct on-site discovery and document workflows to enable full program operation.
• Serve as the primary operational point of contact for client stakeholders and vendor community.
• Deliver on program KPIs such as onboarding velocity and GMV improvement.
• Lead onboarding, training, and enablement for suppliers.
• Identify operational risk and drive resolution with vendors and Logicbroker teams.
• Translate field feedback into product and engineering inputs.
• Troubleshoot the Logicbroker platform when issues arise.
• Build trusted relationships with client eCommerce and merchandising teams.

Skills

eCommerce operations

autonomy

communication

LLM usage

analytical skills

troubleshooting

organizational skills

Tools

EDI systems

Job description

About Logicbroker, Inc.

Logicbroker is the Agentic Commerce Orchestration Engine helping enterprise retailers, brands, suppliers, and distributors connect and grow. Our Intelligent Commerce Network powers over $10B in GMV for global leaders like Samsung, Walgreens, and Home Depot by automating the entire process from discovery to doorstep and stock to dock. We make products discoverable, shoppable, fulfillable, and returnable so our clients can grow faster, delight customers, and run smarter operations.

About Logicbroker, Inc.

Logicbroker is the Agentic Commerce Orchestration Engine helping enterprise retailers, brands, suppliers, and distributors connect and grow. Our Intelligent Commerce Network powers over $10B in GMV for global leaders like Samsung, Walgreens, and Home Depot by automating the entire process from discovery to doorstep and stock to dock. We make products discoverable, shoppable, fulfillable, and returnable so our clients can grow faster, delight customers, and run smarter operations.

Job Summary

As a Forward Deployed Commerce Operator, you will be embedded inside of strategic enterprise retailers and brands operating their dropship, marketplace, or wholesale program operations end to end. You will be accountable for the work and key measures of our client's commerce operations teams while representing Logicbroker's platform, tools, and best practices for the client and their connected trading communities.

What You'll Do

• Operate as the embedded extension of enterprise retailers and brands Commerce Operations team running commerce programs on their behalf
• Full on-site discovery and execution for the length of time required to document workflows and become fully capable of operating the program
• Serve as the primary operational point of contact for the retailer's internal stakeholders (merchandising, supply chain, IT) and for their vendor/supplier community, in person and day to day.
• Deliver on agreed upon program level KPIs on the client's behalf (ex. supplier onboarding velocity, time to site metrics, gross merchandise value improvement)
• Lead onboarding, training, and enablement acting as the face of the client's program to their supplier base
• Proactively identify operational risk before it becomes a client escalation, and drive resolution directly with vendors and internal Logicbroker teams
• Translate the "on the ground" operational reality into feedback for Product, Engineering, other internal teams
• Troubleshoot the Logicbroker platform when issues arise
• Build trusted relationships with client's eCommerce and merchandising teams.

What We Need

• 3+ years in eCommerce operations or platform support, ideally within dropship, marketplace, or supply chain operations capacity.
• Responsible self-starter comfortable operating with significant autonomy while embedded inside a client's organization
• Excellent communication skills and experience running cross-functional meetings with a variety of stakeholders
• Working knowledge of EDI systems and documents, eCommerce platforms, and commerce workflows
• Demonstrated use of LLM's (ex. Claude, ChatGPT) in current ways of working
• Strong analytical and troubleshooting skills
• Comfort operating with incomplete information and turning it into complete informationExcellent organizational skills
• Willingness and ability to travel up to 50% of the time

Why Logicbroker

Mission-Driven Culture: Be part of a company transforming digital commerce through innovation and agility - your work directly shapes how global brands connect with customers.

Collaborative, No-Ego Environment: We believe the best ideas win, not the loudest voices. You'll work alongside teammates who challenge and support each other.

Hybrid Flexibility with High-Performance Energy: Whether remote or in-office, we foster autonomy and accountability - because we trust you to own your success.

Leadership That Listens: Our executives are not just accessible—they're invested in your growth, open to your ideas, and committed to building a company where people thrive.

Celebrated Wins, Shared Learnings: From team offsites to Slack shoutouts, we celebrate progress and learn from setbacks together