Embedded Care Coordinator — In-Home & Facility Care

Ennoble Care; Reading (Berks County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Referral Program

Payactiv: pay-on-demand

Job summary

Ennoble Care is seeking a full-time Care Coordinator, Embedded to work at a senior living facility in Reading, PA. The role focuses on coordinating patient care, communicating with clinicians, and supporting families to ensure high-quality services.

You will manage care plans, document interactions, and coordinate with the care team to meet patient needs in a fast-paced setting, while utilizing our EMR system and standard documentation practices.

Qualifications

• Must be comfortable with speaking on the phone for large amounts of the day
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams while remaining organized and efficient with time
• Ability to thrive in a fast-paced environment
• Must be able to work full-time, Monday through Friday, daytime hours, in our client's senior living facility in Reading, PA.
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and basic care principles
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

Responsibilities

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Skills

Phone communication

Empathy

Note taking

Multitasking

Fast-paced environment

Computer proficiency

Tools

Outlook

Microsoft Office

Job description

Ennoble Care is seeking a full-time Care Coordinator, Embedded to work at a senior living facility in Reading, PA. The role focuses on coordinating patient care, communicating with clinicians, and supporting families to ensure high-quality services.

You will manage care plans, document interactions, and coordinate with the care team to meet patient needs in a fast-paced setting, while utilizing our EMR system and standard documentation practices.