EMAS Eligibility Supervisor — Lead, Coach & Optimize

Jefferson Health; United States; Hybrid; USD 72,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement matching

Tuition reimbursement

Wellness programs

Job summary

Jefferson County is seeking an Eligibility Supervisor to lead our Community Assistance Division. The role oversees staff delivering Food, Medical, and Cash Assistance, ensuring smooth operation and high-quality service to community members.

The supervisor provides coaching, training, and performance feedback, fosters a positive work environment, and ensures adherence to federal, state, and agency policies. Hybrid work arrangement with on-site meetings.

Qualifications

• Experience supervising Eligibility staff or similar programs.
• Strong leadership and staff development skills.
• Excellent communication with diverse stakeholders.

Responsibilities

• Provide leadership and direct supervision to Eligibility Specialists, Lead Workers, and support staff.
• Ensure productivity, accuracy, timeliness, professionalism, and policy compliance.
• Coach, train, and provide ongoing feedback to staff.
• Monitor workload and staffing to meet program requirements and regulatory timeframes.
• Collaborate with internal/external partners to maintain program integrity.

Skills

Leadership

Staff supervision

Coaching

Training

Communication

Conflict resolution

Problem solving

Job description

Jefferson County is seeking an Eligibility Supervisor to lead our Community Assistance Division. The role oversees staff delivering Food, Medical, and Cash Assistance, ensuring smooth operation and high-quality service to community members.

The supervisor provides coaching, training, and performance feedback, fosters a positive work environment, and ensures adherence to federal, state, and agency policies. Hybrid work arrangement with on-site meetings.