Eligibility Supervisor - EMAS

Jefferson Health; United States; Hybrid; USD 72,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement matching

Tuition reimbursement

Wellness programs

Job summary

Jefferson County is seeking an Eligibility Supervisor to lead our Community Assistance Division. The role oversees staff delivering Food, Medical, and Cash Assistance, ensuring smooth operation and high-quality service to community members.

The supervisor provides coaching, training, and performance feedback, fosters a positive work environment, and ensures adherence to federal, state, and agency policies. Hybrid work arrangement with on-site meetings.

Qualifications

• Experience supervising Eligibility staff or similar programs.
• Strong leadership and staff development skills.
• Excellent communication with diverse stakeholders.

Responsibilities

• Provide leadership and direct supervision to Eligibility Specialists, Lead Workers, and support staff.
• Ensure productivity, accuracy, timeliness, professionalism, and policy compliance.
• Coach, train, and provide ongoing feedback to staff.
• Monitor workload and staffing to meet program requirements and regulatory timeframes.
• Collaborate with internal/external partners to maintain program integrity.

Skills

Leadership

Staff supervision

Coaching

Training

Communication

Conflict resolution

Problem solving

Job description

Job Posting Closes at 11:59PM on: 09/13/26

Division: Community Assistance Division

Management Level: Supervisor - 1st Line

Scheduled Weekly Hours: 40

Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

The Eligibility Supervisor serves individuals and families, while overseeing staff who determine eligibility for Food Assistance, Medical Assistance, and Cash Assistance programs. The Eligibility Supervisor is responsible for ensuring successful delivery of Economic and Medical Assistance Services (EMAS) to individuals in our community. This individual provides professional support and supervises workflow for program area staff and coordinates special projects. The Eligibility Supervisor is also responsible for internal quality assurance reviews and monitoring and supervision of staff through training, teaching, and coaching.

On a deeper level, the Eligibility Supervisor is a global thinker, someone who can see the bigger picture of how each team within the Community Assistance Division (CAD) impacts the others. They are creative and innovative with their problem solving and conflict resolution skills. They value the relationships they build with their staff and the customers they serve. The Eligibility Supervisor creates and maintains an environment where all staff feel motivated and empowered to achieve success, and they have a deep understanding of the needs of the Jefferson County community they serve.

Does this sound like you? If you answered "Yes!" - read on!

Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as a variety of weekly schedules, generous holiday time off, and set business hours so you can enjoy your time outside of work, too. Join our team and see all Jefferson County has to offer!

SCHEDULE:

This position is hybrid, following either a four-day or five-day work week. You will be asked to come on-site for one day per week (Wednesday), all-staff meetings, training and occasional technical support. *Please note - initial training and onboarding may include additional in-person days.

COMPENSATION:

Hiring Range: $72,439.00 - $73,689.00 USD Annual

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Model professional and supportive behavior when working with individuals from a variety of ethnic, social, and educational backgrounds.
• Provide leadership and direct supervision to Eligibility Specialists, Lead Workers, and support staff to ensure effective, efficient, and customer-focused operations.
• Establish clear expectations and hold staff accountable for productivity, accuracy, timeliness, professionalism, attendance, and compliance with policies and procedures.
• Create a positive, supportive, and inclusive work environment where employees are motivated, empowered, and encouraged to develop their skills and achieve success.
• Provide timely coaching, feedback, training, and professional development to staff based on individual and team needs.
• Manage daily workload and staffing resources to ensure work is appropriately assigned, priorities are addressed, and program requirements and regulatory timeframes are met.
• Monitor workload, productivity, quality, and timeliness data to identify trends, address barriers, and make informed operational decisions.
• Monitor casework for accuracy, quality, compliance, and program integrity, including reviewing and approving cases entered into the Colorado Benefits Management System (CBMS).
• Identify and address errors, performance concerns, and compliance issues through coaching, corrective action, quality improvement activities, and follow-up.
• Ensure staff understand and consistently apply federal, state, county, and agency policies, procedures, and program requirements.
• Communicate and implement changes to policies, procedures, programs, technology, and workflows, helping staff adapt to and successfully implement changes.
• Resolve complex or escalated staff, customer, provider, and operational issues using sound judgment, problem-solving, and conflict-resolution skills.
• Build and maintain effective working relationships with internal and external stakeholders, including other work units, community organizations, providers, and agency partners.
• Use staff, custo