Email Project Manager

Vertex Communication Group; United States; Remote; USD 80,000 - 105,000; Full time

Benefits offered by this job

Full benefits

100% remote

Flexible schedule

Annual team meetups

401(k) plan

Job summary

Vertex Communication Group, a fully remote B2B email marketing firm, is seeking a proactive Project Manager to own a high-volume client account from intake through deployment. You will coordinate a small team, manage review rounds, ensure completeness, and protect schedules while maintaining client trust.

This role emphasizes remote work discipline, clear communication, and the ability to balance multiple campaigns without sacrificing quality or timelines.

Qualifications

• 3 to 5 years of client-facing project management in email production, marketing operations, or agency PM.
• Experience coordinating production with multiple handoffs and multiple stakeholders at real volume.
• Familiarity with a work-management tool such as Wrike, Asana, or Monday.com.
• Able to schedule and deploy a send in Salesforce Marketing Cloud or a similar ESP.
• Comfortable owning a queue of concurrent jobs at different stages without losing track of any.
• Sharp attention to detail. Broken links, wrong subject lines, and stale segment logic get caught before send.
• Strong written communication; able to deliver difficult updates while maintaining client relationships.
• Comfort holding a line on process and scope, even when a client pushes back.
• Remote discipline; you manage your own time and deadlines without close supervision.
• Attention to detail in everything; if you read this far, answer the math question in your video answer.

Responsibilities

• Own intake and production: monitor requests for completeness and route to the right builder; log all jobs in the project tracker.
• Run the review gate: coordinate build, in-house review, edits, and proof rounds; confirm all changes are applied and ready for scheduling.
• Own your QA round: participate in the third QA pass before a send goes out.
• Own scheduling and deployment: schedule and deploy sends in Salesforce Marketing Cloud or a similar ESP; monitor for errors.
• Protect scope and timeline: enforce rounds and turnaround windows; explain impacts of late changes.
• Manage capacity: balance concurrent jobs during busy periods without slipping.
• Communicate constantly: keep stakeholders updated on status and timelines, including hard news when needed.
• Escalate issues touching pricing, contracts, or live platform write-offs above your level.
• Keep knowledge current: document conventions, issues, and quirks for the team.

Skills

Project management

Client-facing

Wrike

Asana

Monday.com

Email deployment

QA rounds

Remote work discipline

Attention to detail

Tools

Salesforce Marketing Cloud

Job description

Ready to take full ownership of a high-volume client account—moving every campaign cleanly on schedule, on scope, and on good terms from intake through ESP deployment with daily AI leverage?

Vertex Communication Group is a B2B email marketing firm with 23 years of experience running complex, high-volume programs. We own the full stack: strategy, production, ESP and CRM management, data operations, deliverability, and reporting. Our deepest specialty is trade associations, professional societies, and membership organizations, and we also run programs for commercial and other B2B clients. In aggregate our programs reach more than 30 million members and subscribers.

We are fully remote, deliberately lean, and genuinely invested in doing the work well. We are also running AI-assisted production workflows in production today, not as an experiment, and we are expanding that layer aggressively.

Joining Vertex means your fingerprints are on the whole operation. You will not disappear into a department. You will matter to the company from week one.

We are fully remote and we mean it. No performative face time, no all-hands for the sake of all-hands. You manage your own schedule across your programs. We judge output, not hours logged.

Sustainable work is better work. We do not expect you to be available around the clock or to heroically cover for systemic gaps. We have built the team and the tooling so that coverage is planned, not panicked. You should be able to close your laptop at a reasonable hour most days and be present for the rest of your life.

We are growing, so there will be busy stretches. But we are building a firm people want to stay at, not one that burns through talent.

Travel is limited but real. Expect to gather with the team in person a few times a year, and occasionally to meet a client face to face. Most work is remote.

THE ROLE

You will be the point person for a single, high-volume client account, owning every email request from intake through deployment. You will work alongside a small team of fellow program managers who share this account, plus the builders and reviewers who bring each job to life.

When a request is incomplete, when a timeline is tight, when the client wants one more change past the point that is fair to the production queue, that is you. Your job is to make sure the work goes out complete, correct, and on time, and to protect the process (review rounds, turnaround windows, and scope boundaries) that keeps this account running smoothly job after job.

Success looks like this: jobs move cleanly from intake to deployment without anyone chasing you, the project tracker reflects reality, and the client trusts you to tell them the truth about timeline and scope, even when it is not what they want to hear.

WHAT YOU WILL DO

• Own intake and production: Monitor incoming requests, confirm completeness (content, audience, send date, approval chain) before work begins, and route each job to the right builder. Log and maintain every job in the project tracker so status is never a guessing game.
• Run the review gate: Coordinate build, in-house review, edits, and proof rounds. Confirm every requested change was actually applied, links are live, audience and suppression lists are correct, and subject line and preview text are final before anything is scheduled.
• Own your QA round: You are one of three QA rounds this account runs before a send goes out, the checkpoint that catches whatever the earlier rounds missed before it reaches the client or deploys.
• Own scheduling and deployment: Schedule and deploy sends directly in Salesforce Marketing Cloud or a similar ESP. Confirm sends are correctly staged and scheduled, monitor for platform errors or alerts, and close out completed jobs.
• Protect scope and timeline: Hold the client to the agreed review rounds and standard turnaround window. When an incomplete intake, a late content change, or a past-review-round revision threatens the schedule, you are the one who explains the impact, and whether it triggers a rebuild or additional review.
• Manage capacity: Balance concurrent jobs during high-volume stretches or planned reduced-availability periods without letting any of them slip.
• Communicate constantly: Keep the requester, builders, and leadership aligned on where every job stands. Deliver hard news (a delay, a fee, a scope boundary) clearly and without drama.
• Escalate what is not yours to decide: Flag anything touching pricing, contract terms, or a live platform write that needs sign-off above your level.
• Keep the team's knowledge current: Document naming conventions, known issues, and client-specific quirks so the team runs on shared standards, not memory.

WHAT YOU NEED TO HAVE

Must-have:

• 3 to 5 years of client-facing project management, ideally in email production, marketing operations, or agency project management.
• Experience coordinating production work with multiple handoffs and multiple stakeholders, at real volume.
• Familiarity with a work-management tool such as Wrike, Asana, or Monday.com.
• Able to schedule and deploy a send in Salesforce Marketing Cloud or a similar ESP. You can independently confirm a job is staged, scheduled, and correct, not just watch someone else do it.
• Comfortable owning a queue of concurrent jobs at different stages without losing track of any of them.
• Sharp attention to detail. Broken links, wrong subject lines, and stale segment logic get caught before send, not after.
• Strong written communication. You document decisions clearly and deliver difficult updates (a delay, a scope boundary, a fee) in a way that keeps the client relationship intact.
• Comfort holding a line on process and scope, even when a client pushes back.
• Remote discipline. You manage your own time and deadlines without close supervision.
• Attention to detail in everything. For example, if you have read this far, we would love for you to tell us in your video answer what 32,311 x 5,672 is.

Nice-to-have:

• Comfortable making small edits directly in the platform (fixing a broken link, a minor copy tweak) to keep a job moving without waiting on a builder.
• Hands‑on experience with Salesforce Marketing Cloud or iPost specifically.
• Basic comfort with AI tools (ChatGPT, Claude, Copilot, or similar), or genuine enjoyment of using them to work faster and catch errors. You do not need to be a power user, just curious and willing.
• Background in B2B associations, membership organizations, or trade publishers.

WHAT WE OFFER

• Compensation: $80,000 – $105,000 base (full-time equivalent), commensurate with experience, plus full benefits.
• Annual bonus eligibility starts in year two alongside the rest of the senior team.
• Type of Contract: W-2 employment, 100% remote. Full-time with full benefits from day one.
• Health, Dental & Vision : Full employee health coverage paid by the company
• Home office setup: Laptop, mouse, keyboard, monitor.
• 401(k) with Company Contribution: Safe harbor plan with company contributions whether you contribute or not
• Unlimited PTO: Take the time you need, when you need it
• Fully Remote: Work from anywhere in the US, no return-to-office hidden agenda
• Team Meet‑Ups: Periodic in-person gatherings throughout the year to connect, plan, and have fun
• Real Impact, Small Team: Your work is visible from day one and shapes how we operate

HOW WE HIRE

This is a full‑time, salaried W-2 role from day one, not a freelance gig or a contract‑to‑hire trial. Our process is built to confirm fit before an offer, not after: a recruiter screen, structured interviews with our team and outside evaluators, and a hands‑on assessment. We want someone serious about growing with us, and we move as fast as the right fit allows.

WHAT YOU’LL NEED

• Availability: Full-time dedication from 9:00 AM to 5:00 PM Central (EST), Monday through Friday.
• Work Setup: Access to reliable high-speed internet, and a dedicated quiet workspace suitable for focused work and client video calls.

Does this job sound like you?