Elyria General Surgery Practice Operations Lead

University Hospitals Pain Management; Elyria (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

University Hospitals Pain Management is seeking an operations-focused professional to oversee daily functioning of office systems and ensure policy adherence. The role coordinates staff priorities, schedules, and workflow for efficient patient care.

You will train staff on protocols, coach for throughput, manage billing issues with payors, and maintain PHI compliance while supporting supply management and data tracking to boost overall practice performance.

Qualifications

• Experience in training and developing office staff.
• Proven ability to maintain PHI compliance and privacy standards.
• Experience handling medical billing issues and payer communications.

Responsibilities

• Set daily operational/patient priorities and manage workflow.
• Orient and train staff on office protocols and duties.
• Coach staff to maximize patient throughput and provide performance feedback.
• Maintain positive customer relationships and resolve issues.
• Resolve billing issues with third-party payors and patients.
• Collaborate with providers to order supplies and track data for efficiency.

Skills

Staff training

Customer service

Leadership

Billing experience

PHI compliance

Tools

Kronos

Job description

University Hospitals Pain Management is seeking an operations-focused professional to oversee daily functioning of office systems and ensure policy adherence. The role coordinates staff priorities, schedules, and workflow for efficient patient care.

You will train staff on protocols, coach for throughput, manage billing issues with payors, and maintain PHI compliance while supporting supply management and data tracking to boost overall practice performance.