Clinical Operations Lead, Patient Care & Access

University Hospitals Pain Management; Westlake, Northern (OH, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

University Hospitals Pain Management in Ohio is seeking a leadership role overseeing patient care delivery and clinic operations. You will manage staffing, scheduling, and access processes to ensure smooth patient flow across sites.

The position requires supervising clinical and clerical staff, recruiting, onboarding, training, and performance management. You will train staff on chart management, timekeeping, and PHI security while supporting budget and supply oversight.

Responsibilities

• Leads delivery of direct patient care through management of staffing and patient flow.
• Schedules staff to ensure appropriate coverage based on clinic needs and utilization.
• Directly supervises clinical and clerical staff; handles recruitment, onboarding, training, performance and development.
• Interfaces with access services to manage clinic patient access and scheduling.
• Manages addition and closure of clinics as needed; allocates clinical staff accordingly.
• Acts as super user of AEMR for chart management and staff training.
• Serves as Kronos timekeeper or designates responsibility to team member.
• Oversees and approves clinical supply orders; reconciles budgets.
• Handles daily/weekly deposits for POS staff at multiple locations.
• Manages missing charge process for UH sites and implements process improvements.
• Responds to patient complaints.
• Performs other duties as assigned; complies with policies and PHI safeguards.

Job description

University Hospitals Pain Management in Ohio is seeking a leadership role overseeing patient care delivery and clinic operations. You will manage staffing, scheduling, and access processes to ensure smooth patient flow across sites.

The position requires supervising clinical and clerical staff, recruiting, onboarding, training, and performance management. You will train staff on chart management, timekeeping, and PHI security while supporting budget and supply oversight.