ELP Team Lead — Campus Store Leader

Follett Corporation; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Follett Higher Education in Philadelphia, PA is seeking a proactive Team Lead for the Experiential Learning Platform (ELP) to guide daily store operations, train staff, and ensure an exceptional customer experience. You will work with the ELP Student CEO and Store Manager to price, stock, and process orders, while maintaining store safety and standards.

The role emphasizes leadership on duty, opening/closing responsibilities, and proactive customer engagement.

Qualifications

• Leadership experience supervising 1–3 team members.
• Strong customer service and communication skills.
• Retail environment experience preferred.

Responsibilities

• Lead Team Members and Seasonal Team Members with daily planning and supervision.
• Ensure training for new and existing staff to foster success.
• Assist customers and suggest items based on interest; stock shelves and displays.

Skills

Leadership

Customer service

Retail experience

Communication

Education

Associate's degree or equivalent

Job description

Follett Higher Education in Philadelphia, PA is seeking a proactive Team Lead for the Experiential Learning Platform (ELP) to guide daily store operations, train staff, and ensure an exceptional customer experience. You will work with the ELP Student CEO and Store Manager to price, stock, and process orders, while maintaining store safety and standards.

The role emphasizes leadership on duty, opening/closing responsibilities, and proactive customer engagement.