Elliot Health System - Patient Service Representative - Senior Health - Full Time

Elliot Health System; Manchester (NH); On-site; USD 33,000 - 42,000; Full time

Job summary

Elliot Health System is seeking a Front Desk Clerk to support patient registration, scheduling, and billing at the Manchester, NH campus. The role requires greeting patients, verifying insurance, collecting fees, and coordinating referrals and appointments with care teams.

Responsibilities include maintaining accurate demographic data, updating records, and ensuring smooth clinic operations during the 8am-5pm schedule.

Qualifications

• Experience performing front desk duties in a medical setting.
• Ability to verify insurance and collect payments.
• Strong attention to accuracy in registrations and charges.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses procedures for writing referrals and scheduling referrals with specialists and tests.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patients, collects payments, and schedules follow-up or specialty appointments as needed.
• Maintains providers' schedules and confirms daily appointments.
• Suggests improvements to registration and administrative processes.

Skills

Greeting patients

Front desk operations

Phone handling

Appointment scheduling

Medical records

Billing/charges

Job description

Position Summary

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Work Schedule: 8am-5pm