Admissions Team Lead – Guest Experience & Upselling

Chihuly Garden & Glass - Main; Seattle (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid holidays

Paid sick leave

Vacation accrual

Tuition reimbursement

Family leave

Employee discounts

Admission tickets

Charitable contributions

Orca card/parking allowance

Job summary

Chihuly Garden and Glass is seeking an Admissions Lead in Seattle to supervise an Admissions Team, train new agents, and ensure excellent guest service. The role supports the Admissions Managers, coordinates schedules, and drives upselling of ticket types and experiences.

Responsibilities include supervising training, maintaining POS and inventory processes, and coordinating with management to optimize performance while upholding safety and guest satisfaction standards.

Qualifications

• Ability to work on special events, full time, and 2 out of 3 weekend days (Fri/Sat/Sun).
• Ability to work at least 50% of holidays including: New Year’s Eve, New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve & Christmas Day.
• Proven professional and engaging courtesy and guest service qualities.
• Proven peer leader and role model with the ability to promote professionalism and lead by example.
• Computer and email literate. Familiarity with the Microsoft Office Suite family of applications.
• Able to multi-task and complete projects with deadlines.
• Ability to become CPR and First Aid certified.
• Ability to work independently.
• Ability to lift 25 pounds, use manual dexterity entire shift and work in confined space.
• Valid Washington State driver’s license with a clean driving record.

Responsibilities

• Maintain a high degree of communication with the management team.
• Ensure Admissions Agents are equipped with tools and skills to perform duties.
• Monitor upselling techniques and increase pairing of ticket types with offerings.
• Create and supervise break schedules in compliance with labor laws.
• Coach Agents on uniform, grooming and policies.
• Attend monthly leadership meetings and report department progress.
• Meet weekly with department manager and discuss improvements and energy.

Skills

Guest service

Leadership

Microsoft Office

CPR/First Aid

Driver's license

Multitasking

Independent work

Communication

Tools

Microsoft Office

Job description

Chihuly Garden and Glass is seeking an Admissions Lead in Seattle to supervise an Admissions Team, train new agents, and ensure excellent guest service. The role supports the Admissions Managers, coordinates schedules, and drives upselling of ticket types and experiences.

Responsibilities include supervising training, maintaining POS and inventory processes, and coordinating with management to optimize performance while upholding safety and guest satisfaction standards.