Elite VIP Casino Host - Guest Loyalty & Events

Riverside Casino & Golf Resort; Bonner (MT); On-site; USD 46,000 - 56,000; Full time

Job summary

Riverside Casino & Golf Resort on the Bonner MT property seeks a Casino Host to provide first-class service to VIP guests and to grow a personal client base through interaction and targeted outreach. You will manage player accounts, track patron activity, and build loyalty while coordinating incentives and events.

Responsibilities include greeting guests, signing up new players, maintaining preferences, and representing the property with a professional demeanor across day and night shifts,

Qualifications

• Excellent customer service skills and professional communication.
• Ability to multi-task and meet deadlines while maintaining accuracy.
• Knowledge of customer relationship management and player incentive programs.
• Experience with Excel, Word, and casino software is a plus.

Responsibilities

• Provide exceptional guest service to VIP guests.
• Manage player accounts and comps based on activity and loyalty points.
• Build and maintain a loyal client base through personal interaction.
• Sign up new players on the casino floor and promote the rewards program.
• Maintain guest dining, gaming and event preferences for tailored service.
• Represent the property with a professional demeanor on all shifts.

Skills

Customer service

Verbal & written communication

Multi-tasking

Organizational skills

Friendliness

Tools

Excel

Word

Casino Management System

Job description

Riverside Casino & Golf Resort on the Bonner MT property seeks a Casino Host to provide first-class service to VIP guests and to grow a personal client base through interaction and targeted outreach. You will manage player accounts, track patron activity, and build loyalty while coordinating incentives and events.

Responsibilities include greeting guests, signing up new players, maintaining preferences, and representing the property with a professional demeanor across day and night shifts,