Remote Travel Concierge: Curate Bespoke Itineraries

American Express; Cheyenne (WY); Hybrid; USD 38,800 - 52,600; Full time

Benefits offered by this job

Competitive base pay

Performance bonus

Health insurance

Dental insurance

Vision insurance

Retirement plan

Career development

Job summary

American Express in Wyoming, USA offers a Travel Consultant role with hybrid work options. The position requires a Bachelor’s degree and provides responsibilities spanning travel itineraries, bookings for flights, cars, and resorts, plus assisting card members with exclusive benefits.

You will deliver high-quality customer support across channels, maintain a Club First mindset, and help travelers while promoting loyalty and top-notch service standards.

Qualifications

• Proven ability to provide high-quality customer support, preferably in a call-center environment.
• Experience in hospitality, concierge, lifestyle services, high-end customer service, or sales roles.
• Travel reservation experience is a plus.
• Strong written and verbal communication skills in English.
• Geographic knowledge and cultural awareness.
• Ability to recover from stress in a fast-moving environment.
• Bachelor’s degree (or equivalent).

Responsibilities

• Provide top-class customer support to AmEx card participants with unforgettable travel experiences.
• Ask personalized questions to understand patron needs and deliver proactive, outstanding service via multichannel support.
• Develop travel expertise to assist travelers with itineraries, cancellations, re-bookings, and exchanges.
• Troubleshoot travel-related issues and guide customers on using the American Express travel website.
• Research, plan, and execute customized travel itineraries, including booking domestic and worldwide flights, car and resort travel.
• Assist card members in accessing unique benefits and maximizing loyalty rewards.
• Communicate current product offerings, fees, and relevant information to card members.
• De-stress card members during unexpected travel situations and maintain focus on customer experience.
• Maintain a “Club First” mindset and promote loyalty.

Skills

Customer support

Hospitality

Travel booking

English proficiency

Communication

Stress management

Team collaboration

Education

Bachelor’s degree

Tools

Travel booking systems

Job description

American Express in Wyoming, USA offers a Travel Consultant role with hybrid work options. The position requires a Bachelor’s degree and provides responsibilities spanning travel itineraries, bookings for flights, cars, and resorts, plus assisting card members with exclusive benefits.

You will deliver high-quality customer support across channels, maintain a Club First mindset, and help travelers while promoting loyalty and top-notch service standards.