Elite Shift Leader: Service, Safety & Speed

McDonald's Restaurants Limited; Portsmouth (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

McDonald’s Restaurants Limited in Portsmouth, NH seeks a Certified Swing Manager to lead shift operations, uphold brand standards, and deliver fast, friendly service across drive-thru, counter, and mobile orders.

You will supervise crew on safety, quality, and cleanliness, train staff, manage labor and costs, and communicate with the general manager to resolve issues and ensure an exceptional guest experience.

Qualifications

• Strong leadership and team development skills.
• Knowledge of food safety procedures and HACCP basics.
• Commitment to hospitality and guest satisfaction.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members, assign positions, and manage floor operations.
• Monitor speed of service, order accuracy, food quality, hospitality.
• Enforce food safety procedures, cleanliness, and equipment maintenance.
• Manage labor deployment and control costs while protecting assets.
• Train and coach crew members; provide real-time feedback.
• Communicate shift performance and issues with General Manager.

Skills

Leadership

Food safety awareness

Customer service

Training

Job description

McDonald’s Restaurants Limited in Portsmouth, NH seeks a Certified Swing Manager to lead shift operations, uphold brand standards, and deliver fast, friendly service across drive-thru, counter, and mobile orders.

You will supervise crew on safety, quality, and cleanliness, train staff, manage labor and costs, and communicate with the general manager to resolve issues and ensure an exceptional guest experience.