Elite ServiceNow Systems Administrator – TS/SCI Clearance

Peraton; Florida, United States, Northern America, Americas; Hybrid; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Peraton requires a seasoned Systems Administrator to support SITEC 3 EOM at MacDill AFB in Florida. The role focuses on configuring and maintaining the ServiceNow platform, ITSM processes, and CMDB with an emphasis on security and data integrity.

Responsibilities include implementing modules, testing enhancements, documenting configurations, and collaborating with IT and business stakeholders to ensure reliable operations and enterprise-wide support.

Qualifikationen

• Min 9 years with HS Diploma, 7 years AS/AA degree, 5 years with BS/BA degree, 3 years with MS/MA
• A DoD TS/SCI clearance is required
• DoD8570.01-M IAT II
• Working knowledge of ITSM processes and CMDB administration.
• Strong technical documentation, communication, and stakeholder collaboration skills.
• Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements.

Aufgaben

• Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability
• Support the implementation and testing of new modules, applications, and enhancements based on business requirements
• Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders
• Apply established best practices for ServiceNow administration, including system security, user access, and data integrity
• Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed
• Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity
• Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure
• Create and maintain documentation for system configurations, processes, and procedures
• Monitor system performance metrics and report issues and recommendations for improvement to senior administrators
• Stay current with ServiceNow features and updates relevant to assigned duties
• Support ServiceNow license management and governance activities (e.g., user, app, API usage, custom tables)

Ausbildung

HS Diploma

AS/AA degree

BS/BA degree

MS/MA degree

Tools

ServiceNow

Jobbeschreibung

Peraton requires a seasoned Systems Administrator to support SITEC 3 EOM at MacDill AFB in Florida. The role focuses on configuring and maintaining the ServiceNow platform, ITSM processes, and CMDB with an emphasis on security and data integrity.

Responsibilities include implementing modules, testing enhancements, documenting configurations, and collaborating with IT and business stakeholders to ensure reliable operations and enterprise-wide support.