Senior ServiceNow ITOM Systems Lead for DoD Ops

Peraton; Florida; Hybrid; USD 86,000 - 138,000; Full time

Job summary

Peraton is seeking a Systems Administrator to support the SITEC-3 Enterprise Operations and Maintenance contract at MacDill AFB in Florida. You will manage ServiceNow ITOM implementations, CMDB integrity, and enterprise integrations across cloud, hybrid, and on-prem environments.

The role requires strong leadership, the ability to mentor engineers, and collaboration with solution architects to ensure scalable and secure ITOM solutions for USSOCOM and deployed forces.

Qualifications

• Min 12 years with HS Diploma, 10 years AS/AA degree, 8 years with BS/BA degree, 6 years with MS/MA, 3 years with PhD
• A DoD TS/SCI clearance is required
• DoD8570.01-M IAT II
• Experience delivering ServiceNow implementations and integrations with a strong emphasis on ITOM
• Demonstrated experience implementing, configuring, and tuning ServiceNow Discovery, Service Mapping, and Event Management in enterprise environments
• Proven ability to independently lead and deliver technical solutions, set technical direction, and make sound design decisions with minimal supervision
• Excellent written and verbal communication, particularly in documenting complex logic and technical designs for varied audiences
• Comfortable working both independently and collaboratively within distributed teams

Responsibilities

• Configure and support ServiceNow ITOM across discovery, CMDB, and mapping
• Maintain CMDB health and data integrity; govern CI class modeling and dashboards
• Architect and maintain integration solutions with external systems using REST/SOAP APIs and IntegrationHub
• Administer and maintain ServiceNow instances across cloud, hybrid, and on-prem deployments
• Establish and enforce development standards; lead code reviews and design sessions
• Provide technical leadership and mentorship to mid-level and junior developers and admins
• Translate requirements and architecture into scalable implementations with Solution Architects
• Support testing, UAT, deployment, and performance tuning; conduct root-cause analysis for ITOM/CMDB issues
• Engage with stakeholders in workshops, solution validations, and post-go-live support

Skills

ITOM expertise

ServiceNow implementation

Technical leadership

Communication skills

Distributed teams

Education

BS/BA

MS/MA

AS/AA

HS Diploma

Tools

ServiceNow ITOM

MID Server

IntegrationHub

REST/SOAP APIs

SCCM/MECM

SolarWinds

Job description

Peraton is seeking a Systems Administrator to support the SITEC-3 Enterprise Operations and Maintenance contract at MacDill AFB in Florida. You will manage ServiceNow ITOM implementations, CMDB integrity, and enterprise integrations across cloud, hybrid, and on-prem environments.

The role requires strong leadership, the ability to mentor engineers, and collaboration with solution architects to ensure scalable and secure ITOM solutions for USSOCOM and deployed forces.