SITEC - Service Now Systems Administrator - MacDill AFB

Peraton; Tampa (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

Peraton is seeking a Systems Administrator to support the SITEC 3 Enterprise Operations and Maintenance at MacDill AFB, Florida. The role focuses on configuring and maintaining the ServiceNow platform, ITSM processes, CMDB accuracy, and collaboration with stakeholders to deliver reliable enterprise services 24x7.

You will implement, test, upgrade modules, document configurations, and assist with incident resolution.

Qualifications

• Experience with configuring, testing, and supporting ServiceNow modules and enhancements.
• Strong knowledge of ITSM processes and Configuration Management Database (CMDB) administration.
• Excellent technical documentation and collaboration skills with stakeholders.
• Ability to implement, troubleshoot, and support ServiceNow configurations and upgrades.

Responsibilities

• Perform configuration, customization, and routine maintenance of the ServiceNow platform.
• Support the implementation and testing of new modules and enhancements based on requirements.
• Assist in gathering, documenting, and refining technical specifications and workflows with IT and business stakeholders.
• Apply best practices for ServiceNow administration, including security and data integrity.
• Troubleshoot incidents and service requests related to ServiceNow; escalate as needed.
• Configure and maintain core ITSM processes and CMDB; ensure data accuracy.
• Support system upgrades, patches, and routine maintenance.
• Create and maintain documentation for configurations and procedures.
• Monitor performance metrics and report issues to senior administrators.
• Stay current with ServiceNow features and updates relevant to duties.
• Support license management and governance activities.

Skills

ServiceNow administration

ITSM processes

CMDB administration

Technical documentation

Stakeholder collaboration

Incident troubleshooting

System upgrades

Security practices

Education

HS Diploma

AS/AA degree

BS/BA degree

MS/MA degree

Tools

ServiceNow

CMDB tools

ITSM tooling

Job description

Responsibilities

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

• Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability
• Support the implementation and testing of new modules, applications, and enhancements based on business requirements
• Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders
• Apply established best practices for ServiceNow administration, including system security, user access, and data integrity
• Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed
• Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity
• Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure
• Create and maintain documentation for system configurations, processes, and procedures
• Monitor system performance metrics and report issues and recommendations for improvement to senior administrators
• Stay current with ServiceNow features and updates relevant to assigned duties
• Support ServiceNow license management and governance activities (e.g., user, app, API usage, custom tables)

Qualifications

Required Qualifications:

• Min 9 years with HS Diploma, 7 years AS/AA degree, 5 years with BS/BA degree, 3 years with MS/MA
• A DoD TS/SCI clearance is required
• DoD8570.01-M IAT II
• Working knowledge of ITSM processes and CMDB administration.
• Strong technical documentation, communication, and stakeholder collaboration skills.
• Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements.

Desired Qualifications:

• Must beDoW8140 compliant under the Work Role Code 451– Systems Administrator- Intermediate level or higher by 1 Oct 26.
• 3+ years of experience as a ServiceNow Administrator, with hands-on experience supporting platform configuration, maintenance, and issue resolution
• ServiceNow Certified System Administrator (CSA) certification; additional ServiceNow certifications (e.g., Certified Implementation Specialist) a plus
• Experience with ServiceNow modules such as ITSM, ITOM, HAM/SAM
• Experience with ServiceNow integration tools and APIs