Elite Server – High-Volume, Guest-Driven Service

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Tempe Hotel at ASU in Tempe, AZ seeks a server to deliver exceptional guest service and hospitality in our dining outlets. You will greet guests, take orders, and coordinate with culinary teams, while ensuring accurate transactions in MICROS.

The role emphasizes friendly communication, knowledge of beverage offerings, and maintaining a clean, efficient service area in a fast-paced environment.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.

Skills

Customer service

Cash handling

English communication

Tools

MICROS

Job description

Omni Tempe Hotel at ASU in Tempe, AZ seeks a server to deliver exceptional guest service and hospitality in our dining outlets. You will greet guests, take orders, and coordinate with culinary teams, while ensuring accurate transactions in MICROS.

The role emphasizes friendly communication, knowledge of beverage offerings, and maintaining a clean, efficient service area in a fast-paced environment.