Elite Security Tech Trainer & Escalation Expert

Communications Engineering Company (CEC); Madison (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Communications Engineering Company is seeking a Technology Specialist who will design and lead technician training programs, mentor field teams, handle complex escalations, and develop technical playbooks. The role emphasizes documentation, knowledge management, and collaboration across service, projects, and triage groups.

Ideal candidates have strong leadership, excellent communication, hands-on field experience, and a commitment to safety and process adherence in a dynamic environment.

Qualifications

• 6+ years of experience within CEC or similar company.
• 3+ safety related certifications
• 3+ security Industry certifications
• 1 security Technology certification
• 2 business training/certifications
• 2 leadership training/certifications
• High school diploma or equivalent
• 2-year technical degree (preferred)

Responsibilities

• Design and lead technician training programs.
• Perform regular technician skill assessments on site.
• Conduct onsite training in live environments.
• Support technician development plans through individual feedback and mentoring.
• Nominate technicians to Coordination to optimize workload and develop team capabilities.
• Ensure safety compliance and standards on projects.
• Act as top-tier technical escalation for complex service or system issues.
• Provide remote and on-site support to resolve critical problems.
• Collaborate with Field Operations to reinforce system standards and best practices.
• Create and maintain Knowledge Base articles, playbooks, and how-to documentation.
• Incorporate field findings into documentation updates.
• Participate in Post Project Reviews (PPRs) and QA spot checks.
• Validate accuracy of as-builts, programming, and documentation.
• Provide on-site training and coaching during live environments.

Skills

Effective communication

Leadership presence

Training design

Troubleshooting

Documentation

Public speaking

Team collaboration

Attention to detail

Customer-facing

Education

High school diploma or GED

Associate's degree in electronics, IT, engineering technology, or related field

2-year technical degree (preferred)

Job description

Communications Engineering Company is seeking a Technology Specialist who will design and lead technician training programs, mentor field teams, handle complex escalations, and develop technical playbooks. The role emphasizes documentation, knowledge management, and collaboration across service, projects, and triage groups.

Ideal candidates have strong leadership, excellent communication, hands-on field experience, and a commitment to safety and process adherence in a dynamic environment.