Elite Premium Hospitality & Guest Experience

New York Racing Association; Elmont (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

New York Racing Association (NYRA) seeks a Premium Hospitality & Guest Experience Specialist to support elite guest services at Belmont Park and Saratoga. This entry-level professional role focuses on premium experiences for members, VIPs, and corporate clients across race days and events.

You will work with cross-functional teams to ensure flawless service and memorable experiences. You will learn premium hospitality, event operations, and venue management while contributing to guest

Qualifications

• Bachelor's degree in Hospitality, Event Management, Business, Communications, or related field; equivalent experience considered.
• Up to two years in hospitality, guest services, events, or premium seating or related fields.
• Strong guest service mindset and professional discretion.

Responsibilities

• Serve as a professional point of contact for premium guests, members, VIP clients, and partners during race-days and events.
• Assist on-site with premium hospitality operations: guest arrival, check-in, seating, dining, and events.
• Coordinate guest requests with F&B, Operations, Facilities, Sales, Ticketing, and Guest Services.
• Provide timely service recovery and document outcomes for continuous improvement.
• Assist with premium dining and event readiness, ensuring accurate guest info and materials.
• Prepare and send clear guest communications and updates.

Skills

Guest service

Event coordination

Professional communication

Problem solving

Cross-functional collaboration

Organization & detail

Adaptability

Customer advocacy

Record accuracy

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Ticketing systems

Job description

New York Racing Association (NYRA) seeks a Premium Hospitality & Guest Experience Specialist to support elite guest services at Belmont Park and Saratoga. This entry-level professional role focuses on premium experiences for members, VIPs, and corporate clients across race days and events.

You will work with cross-functional teams to ensure flawless service and memorable experiences. You will learn premium hospitality, event operations, and venue management while contributing to guest