Elite Multi-Channel Customer Care Specialist

Staccato; Texas; On-site; USD 38,000 - 48,000; Full time

Job summary

Staccato is seeking a CARE Specialist to field inbound contacts from customers through multiple contact channels including voice, chat, SMS and email in an active environment.

Requirements include a high school diploma or equivalent, 1+ years of multi-channel contact center experience, and strong communication skills. Knowledge of firearms is a plus, with a focus on delivering exceptional customer service and first-call resolutions.

Qualifications

• High school diploma or equivalent is required.
• 1+ years multi-channel contact center experience is preferred.
• Sales experience is preferred.
• Strong organizational skills and ability to multitask in an active environment.
• Excellent written and oral communication.
• Good understanding of Microsoft Office programs (Excel, Word, Outlook).
• Salesforce and/or CRM experience preferred.
• Experience with data and customer order entry.

Responsibilities

• Deliver exceptional customer service through phone, chat, SMS, and email, constantly striving to improve the experience for our customers.
• Assist customers with inquiries with a goal for first call resolution for all interactions.
• Respond to online inquiries using Salesforce in accordance with Company guidelines.
• Coordinate with multiple departments to provide the best customer experience possible.
• Have thorough knowledge of the Company's products, services, and systems.
• Identify opportunities to enhance the customer experience and/or the Staccato brand.

Skills

Excellent communication

Multitasking

Customer service mindset

Problem solving

Sales experience

CRM experience

Education

High school diploma or equivalent

Tools

Salesforce

CRM software

Job description

Staccato is seeking a CARE Specialist to field inbound contacts from customers through multiple contact channels including voice, chat, SMS and email in an active environment.

Requirements include a high school diploma or equivalent, 1+ years of multi-channel contact center experience, and strong communication skills. Knowledge of firearms is a plus, with a focus on delivering exceptional customer service and first-call resolutions.