Elite Mortgage Specialist for High-Net-Worth Clients

Morgan Stanley; Tempe (AZ); On-site; USD 65,000 - 105,000; Full time

Job summary

Morgan Stanley is seeking a Mortgage Specialist for the Home Loans team, with deep expertise in jumbo mortgages and complex income/assets. This role supports Financial Advisors and high-net-worth clients throughout the mortgage origination cycle.

The ideal candidate will engage with affluent clients, manage a proactive pipeline, and collaborate across processing, underwriting and risk teams to ensure timely closings in a dynamic private banking environment.

Qualifications

• Established track record of developing and maintaining Client relationships.
• Proven track record of meeting loan production goals with a large client base.
• High school diploma or equivalent required.
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator.

Responsibilities

• Serve as primary point of contact for client interactions, internal and external business partners, including Financial Advisors, their clients, and Private Bankers.
• Embrace the Morgan Stanley core value of “Putting Clients First” by listening to client needs; understanding the loan transaction; managing expectations; and providing transparent client/partner communication and timely updates throughout the overall mortgage loan process.
• Act as the initial escalation point for loans in process; provide alternative solutions and discernment to elevate further when necessary; demonstrate the ability to de-escalate situations as appropriate.
• Manage and oversee the pipeline to ensure all loans are progressing in accordance with established expectations.
• Request, review, and validate all loan processing documents such as income, credit, appraisal, insurance and title
• Coordinate with various processing, underwriting, credit risk and other internal/external business partners to complete fulfillment and ensure timely closings
• Provide comprehensive reviews and recommend solutions/options regarding credit risk of high-net-worth clients (i.e., complex income, asset, and vesting scenarios)
• Obtain documents to satisfy conditions for underwriting approval and product/pricing negotiations as necessary
• Provide perspective and feedback relative to client experience enhancements and process efficiencies

Skills

Mortgage products knowledge

Client service experience

Strong communication skills

Time management

Education

High school diploma or equivalent

Job description

Morgan Stanley is seeking a Mortgage Specialist for the Home Loans team, with deep expertise in jumbo mortgages and complex income/assets. This role supports Financial Advisors and high-net-worth clients throughout the mortgage origination cycle.

The ideal candidate will engage with affluent clients, manage a proactive pipeline, and collaborate across processing, underwriting and risk teams to ensure timely closings in a dynamic private banking environment.