Mortgage Specialist

Morgan Stanley; Tempe (AZ); On-site; USD 65,000 - 105,000; Full time

Job summary

Morgan Stanley is seeking a Mortgage Specialist for the Home Loans team, with deep expertise in jumbo mortgages and complex income/assets. This role supports Financial Advisors and high-net-worth clients throughout the mortgage origination cycle.

The ideal candidate will engage with affluent clients, manage a proactive pipeline, and collaborate across processing, underwriting and risk teams to ensure timely closings in a dynamic private banking environment.

Qualifications

• Established track record of developing and maintaining Client relationships.
• Proven track record of meeting loan production goals with a large client base.
• High school diploma or equivalent required.
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator.

Responsibilities

• Serve as primary point of contact for client interactions, internal and external business partners, including Financial Advisors, their clients, and Private Bankers.
• Embrace the Morgan Stanley core value of “Putting Clients First” by listening to client needs; understanding the loan transaction; managing expectations; and providing transparent client/partner communication and timely updates throughout the overall mortgage loan process.
• Act as the initial escalation point for loans in process; provide alternative solutions and discernment to elevate further when necessary; demonstrate the ability to de-escalate situations as appropriate.
• Manage and oversee the pipeline to ensure all loans are progressing in accordance with established expectations.
• Request, review, and validate all loan processing documents such as income, credit, appraisal, insurance and title
• Coordinate with various processing, underwriting, credit risk and other internal/external business partners to complete fulfillment and ensure timely closings
• Provide comprehensive reviews and recommend solutions/options regarding credit risk of high-net-worth clients (i.e., complex income, asset, and vesting scenarios)
• Obtain documents to satisfy conditions for underwriting approval and product/pricing negotiations as necessary
• Provide perspective and feedback relative to client experience enhancements and process efficiencies

Skills

Mortgage products knowledge

Client service experience

Strong communication skills

Time management

Education

High school diploma or equivalent

Job description

Morgan Stanley has earned a worldwide reputation for the excellence of its advice and execution in financial markets. With offices in more than 41 countries, the firm is truly global-and a market leader in the U.S., Europe and Asia as well as in emerging markets. Morgan Stanley's success rests on the talents and passion of our people, who share a common set of values and bring excellence and integrity to everything they do.

Morgan Stanley Private Bank, National Association (“MSPBNA”) a division within Morgan Stanley Wealth Management (MSWM). Morgan Stanley Wealth Management is one of the largest wealth management firms in the world, with more than $2 trillion in client assets and more than 16,000 financial advisors. Our financial advisors deliver tailored solutions designed to help clients achieve their financial goals. We provide individuals, families, businesses and institutions with a wide variety of services: brokerage and investment advisory services, financial and wealth planning, access to credit and lending, cash management, annuities and insurance, and retirement services.

MSPBNA is seeking to hire candidates for the position of Mortgage Specialist for the Morgan Stanley Home Loans team. As a Mortgage Specialist (MS), you will use your in-depth industry knowledge and experience to provide excellent client experience to our Financial Advisors and their wealth management clients throughout the home loans mortgage origination cycle.

The ideal candidate will be a subject matter expert in jumbo mortgages, complex income and assets and have a high degree of comfort engaging with affluent clients and their advisors. An individual that exhibits high energy, takes ownership and demonstrates a collaborative pro‑active approach is critical for this role.

Position can be based in our: (a) Dallas, TX office, or (b) Tempe, AZ office

Job Description/Position Responsibilities

• Serve as primary point of contact for client interactions, internal and external business partners, including Financial Advisors, their clients, and Private Bankers
• Embrace the Morgan Stanley core value of “Putting Clients First” by listening to client needs; understanding the loan transaction; managing expectations; and providing transparent client/partner communication and timely updates throughout the overall mortgage loan process
• Act as the initial escalation point for loans in process; provide alternative solutions and discernment to elevate further when necessary; demonstrate the ability to de‑escalate situations as appropriate
• Manage and oversee the pipeline to ensure all loans are progressing in accordance with established expectations
• Request, review, and validate all loan processing documents such as income, credit, appraisal, insurance and title
• Coordinate with various processing, underwriting, credit risk and other internal/external business partners to complete fulfillment and ensure timely closings
• Provide comprehensive reviews and recommend solutions/options regarding credit risk of high-net-worth clients (i.e., complex income, asset, and vesting scenarios)
• Obtain documents to satisfy conditions for underwriting approval and product/pricing negotiations as necessary
• Provide perspective and feedback relative to client experience enhancements and process efficiencies

Qualifications

• Established track record of developing and maintaining Client relationships
• Proven track record of meeting individual and organizational loan production goals while maintaining a large client base
• High school diploma or equivalent required
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (“NMLS”) as a mortgage loan originator

Skills/Abilities

• Extensive knowledge of mortgage products and client service experience
• In depth knowledge of the compliance regulations and laws that govern consumer mortgage lending, including fair lending, privacy, RESPA, and TRID
• Strong communication skills, both written and verbal, and interpersonal skills required
• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly
• Proficient in the use of a variety of systems for accurate reporting and tracking; including MS Office (Word, EXCEL, Outlook, PowerPoint)
• Achieve high levels of Client and Financial Advisor satisfaction
• Proactively manage loan escalations as needed to ensure a timely resolution while providing an enhanced client experience
• Effectively manage a complex pipeline that includes Core, Complex (>$2M), and Unique (Entity) transactions as well as Employee, UHNW and PWM Channel Loans.

What You Can Expect From Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.