Executive Administrator

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans seeks an experienced Executive Admin to support Elite guest relations and manage the General Manager's calendar, communications, and coordination across all departments. You will handle pre-arrival details, room allocations, and guest inquiries with a focus on discretion and impeccable service.

The role requires strong MS Word/Excel/PowerPoint skills, prior hospitality administration experience, bilingual Spanish preferred, and the ability to multitask

Qualifications

• Excellent computer skills including MS Word, Excel and PowerPoint.
• Hospitality systems experience is a plus.
• Previous managerial experience in hospitality or customer relations.
• Strong verbal and written communication in English; bilingual Spanish preferred.
• Ability to multitask and work under pressure with high attention to detail.

Responsibilities

• Oversee Elite guests stays, including pre-arrival, room allocation, and meet-and-greet.
• Determine amenities for Elite guests and coordinate with management.
• Coordinate corporate and ownership bookings and inquiries.
• Identify guest-centric experiences across hotel outlets.
• Collaborate with department managers to implement service processes.
• Proactively seek innovative anticipatory service opportunities.
• Coordinate departments for seamless service execution.
• Manage customer comments via questionnaires and social platforms.
• Support planning of guest and employee relations events.
• Assist in reviewing reservations and communications using the property management system.
• Handle complaints in GM/Hotel Manager's absence and report actions.
• Assist with follow-ups to guests on behalf of the GM.
• Provide various reports and maintain databases.

Skills

MS Word

Excel

PowerPoint

Hospitality systems

Communication skills

Multitasking

Attention to detail

Professionalism

Education

College diploma in hotel management or related field

Tools

Property management system

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Oversee Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay.
• Determine amenities for all Elite guests and coordinate directly with management team.
• Coordinate and take ownership of all corporate, ownership requests and bookings.
• Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
• Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
• Look for new/innovative ways to provide anticipatory service.
• Coordinate among all departments for seamless execution of service
• Administrative Responsibilities include
• Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks, etc.
• Facilitate recognition of employees based on guest feedback
• Coordinate and assist in the planning and execution of certain guest and employee relations events.
• Support the management of the General Manager's calendar including booking of meetings, etc.
• Perform administrative skills such as e-mailing, typing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager, and answering telephones according to Fairmont standards
• Assist in reviewing guest reservations requests and correspondence via Executive Office, using property management system and revenue management principles and reports to make rate and availability decisions
• Handle complaints in the absence of the General Manager and Hotel Manager and inform them of action taken and follow up required.
• Assist with follow ups to guests on behalf of the General Manager.
• In addition, the Executive Admin provides a variety of reports and maintains multiple informational databases

Qualifications

• Excellent computer skills, including a working knowledge of MS Word, Excel, and Power Point, and hospitality systems;
• Background in food and beverage and/or rooms in a hotel environment
• We are looking for individuals who have a strong administrative background, preferably in a similar role in a luxury hotel.
• Excellent verbal and nonverbal communication skills and interpersonal skills is a must.
• Successful candidate must work well under pressure, be able to multitask and have strong detail oriented and organizational skills.
• High level of professionalism and integrity while preserving the confidentiality of the office;
• Attention to detail and ability to multitask in a dynamic and open work environment;
• Interest and ability to provide outstanding service to our internal and external customers and our suppliers, and anticipate their needs;
• High level of vocabulary in English, and be able to write in a stylish, professional manner, with excellent grammar, Bilingual in Spanish preferred;
• Previous managerial experience in a hospitality and/or customer relations or a similar role required.
• College diploma in hotel management, administration or related field.

Additional Information

All your information will be kept confidential according to EEO guidelines.