Elite Guest Concierge Lead – Luxury Executive Lounge

Hyatt Hotels Corporation; Irvine (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Discount hotel stays for colleagues,朋友

Uniform provided

Complimentary parking

Complimentary meals during work hours

Hyatt Perks with discounts

Health, Dental, Vision Insurance after

Job summary

Hyatt Regency Irvine seeks a Lead Elite Guest Concierge to oversee the Executive Lounge experience. You will deliver attentive service, guide reservations, and curate personalized itineraries for a distinguished guest base.

Lead a team of F&B attendants, coordinate weekly culinary pop-ups, and collaborate with the F&B team to evolve beverage offerings while maintaining Hyatt-brand standards.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Experience and a thorough understanding of concierge services.
• Service-Orientated focus
• Must be available for various shifts including weekends, holidays, morning, evening
• Willing to assist F&B Attendants in the Market when needed.
• Knowledge of Micros, Hyatt Digital Dining Platform, Colleague Advantage, Open Table and Evention.

Responsibilities

• Deliver attentive, intuitive service through warm, genuine interactions.
• Anticipate guest needs and fulfill special requests to create memorable moments.
• Taking a lead in this area.
• Oversee the daily refresh and presentation of the Regency Club, ensuring a welcoming and luxurious environment.
• Provide expert guidance and assistance with reservations, local recommendations, and personalized itineraries.
• Curate and maintain a dynamic guest database, capturing preferences and history to tailor future visits and ensure seamless, high-touch service.
• Collaborate with the Executive Sous Chef to design and execute weekly pop-up culinary events.
• Partner with the Food & Beverage team to contribute to the development and execution of the hotel’s beverage offerings.
• Demonstrate strong leadership, communication, and relationship-building skills to support senior leadership and elevate the Regency Club experience.
• Overseeing F&B Attendants who work in the Executive Lounge.

Skills

Guest service

Concierge knowledge

Communication skills

Shift flexibility

Micros knowledge

Tools

Micros

Hyatt Digital Dining Platform

Colleague Advantage

Open Table

Evention

Job description

Hyatt Regency Irvine seeks a Lead Elite Guest Concierge to oversee the Executive Lounge experience. You will deliver attentive service, guide reservations, and curate personalized itineraries for a distinguished guest base.

Lead a team of F&B attendants, coordinate weekly culinary pop-ups, and collaborate with the F&B team to evolve beverage offerings while maintaining Hyatt-brand standards.