Elite Group Reservations Coordinator

Omni Hotels & Resorts; Frisco (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Omni Frisco Hotel is seeking a Reservations professional to manage group blocks and assist the Reservations Manager in day-to-day activities. You will coordinate with the Convention Service Manager, review group blocks, handle arrivals lists, and ensure accurate billing and contract compliance across events.

Strong luxury-hotel experience and meticulous attention to detail are essential. Responsibilities include blocking management, daily reports, and proactive communication with clients to

Qualifications

• Four-diamond/four-star service standards in a luxury setting.
• Luxury hotel reservations experience strongly preferred.
• Proficient in Delphi, Opera ORS and Opera PMS.
• Experience with Passkey, NomadixCMS and iMeeting Planner app.
• Strong MS Office skills including Excel and Word.
• Excellent communication and organizational abilities.

Responsibilities

• Review group blocks for cut-off dates and monitor blocks.
• Attend weekly group pick-up meetings and run daily arrivals lists.
• Check for duplicate reservations and verify guest names and requests.
• Coordinate with group contacts to obtain accurate information.
• Report to Reservations Manager and Director of Revenue Management.
• Collaborate with Convention Service Manager on group rooming lists and billing.
• Complete Group Commission Report after departure.
• Monitor room type availability and non-guaranteed reservations daily.
• Create and maintain group and transient room blocks.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for no-shows, cancellations, and deposits.

Skills

Four-diamond service standards

Luxury hotel reservations experience

Excellent communication skills

Multitasking in high-volume env

MS Office proficiency

Tools

Delphi

Opera ORS

Opera PMS

Passkey

NomadixCMS

iMeeting planner

Microsoft Office

Excel

Word

Job description

Omni Frisco Hotel is seeking a Reservations professional to manage group blocks and assist the Reservations Manager in day-to-day activities. You will coordinate with the Convention Service Manager, review group blocks, handle arrivals lists, and ensure accurate billing and contract compliance across events.

Strong luxury-hotel experience and meticulous attention to detail are essential. Responsibilities include blocking management, daily reports, and proactive communication with clients to