Elite Gaming Hardware Support Engineer (Travel)

Aristocrat Gaming

Las Vegas (NV)

On-site

USD 55,000 - 72,000

Full time

14 days+

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Job summary

Aristocrat Gaming is seeking a Technical Support Specialist I to deliver high-quality helpdesk support for gaming cabinets and related hardware. The role emphasizes hands-on diagnostics, remote assistance, and proactive problem solving in dynamic customer environments.

The ideal candidate has 4+ years in gaming/electromechanical support, strong hardware knowledge, and familiarity with operating systems, networking, and remote tools. Willingness to travel and provide on-site support is essential.

Qualifications

4+ years of experience in supporting gaming equipment, electromechanical products, or complex technology.
Strong competence with gaming cabinets, electronic components, and related hardware.
Experience with operating systems, networking fundamentals, and remote-support tools.

Responsibilities

Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
Identify and fix hardware, software, power, connectivity, and configuration problems.
Install, configure, repair, and validate technical equipment in various customer environments.
Apply remote-support tools to assist in resolving technical issues.
Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
Deliver outstanding customer service by maintaining composure during high-impact situations.
Prioritize field requests and escalate complex issues appropriately.
Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.