Executive IT Help Desk Technician (Tier 1)

gdit; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

GDIT in Washington, DC is seeking a Mid-Level Help Desk Technician to provide world-class IT support to a federal government client. You will be the first point of contact for our government customer and demonstrate strong technical and customer service skills to resolve issues quickly and efficiently.

As a Mid-Level Help Desk Technician, you will join a fast-paced environment with opportunities for training, certification, and career advancement while ensuring high-quality executive IT support.

Qualifications

• High School Diploma/GED and a minimum of 4–5 years of progressive technical support experience.
• U.S. citizenship is required.
• Willingness to obtain necessary clearances as applicable.

Responsibilities

• Provide independent Tier 1 technical support to diagnose and resolve hardware, software, and localized network issues.
• Act as a customer service champion, de-escalating tense situations with VIP users and executives through clear, professional communication.
• Identify recurring incident trends and author internal knowledge base articles to improve the user experience.
• Manage user environments using Active Directory and provide administration support for Microsoft Office 365 products.
• Set up shared drives, map network drives, install/update software, and resolve profile/registry issues.
• Isolate and resolve complex workstation issues to minimize downtime for on-site and remote personnel.
• Review ticket logs and CSAT data to improve service protocols and the end-user journey.

Skills

Customer Service

IT Support

Microsoft Office

Education

High School Diploma/GED

Tools

Active Directory

Microsoft Office 365

Job description

GDIT in Washington, DC is seeking a Mid-Level Help Desk Technician to provide world-class IT support to a federal government client. You will be the first point of contact for our government customer and demonstrate strong technical and customer service skills to resolve issues quickly and efficiently.

As a Mid-Level Help Desk Technician, you will join a fast-paced environment with opportunities for training, certification, and career advancement while ensuring high-quality executive IT support.