Elite Customer Support Specialist

Laudisi Distribution Group; Loris (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO

401(k)

Job summary

Smokingpipes in the United States is seeking a Customer Service Representative to be the voice customers hear when a problem matters. You’ll answer inquiries via phone, email, and live chat, building relationships and ensuring issues are addressed with care, professionalism, and patience.

You’ll research orders, track shipments, liaise with carriers, and guide customers to the right products while keeping files up to date and maintaining the community‑oriented spirit of our team.

Qualifications

• Experience in customer service or related field is helpful.
• Strong communication and listening skills are essential.
• Ability to manage multiple inquiries with attention to detail.

Responsibilities

• Answer inquiries via phone, email, and live chat with care and professionalism.
• Research orders to identify issues before customers notice them.
• Build relationships with repeat customers and track shipments with carriers.
• Handle inside sales when customers need guidance on what to buy next.
• Keep customer files accurate and up to date.

Skills

Communication skills

Reliability

Problem-solving

Customer service

Tools

Microsoft Office

Windows OS

Job description

Smokingpipes in the United States is seeking a Customer Service Representative to be the voice customers hear when a problem matters. You’ll answer inquiries via phone, email, and live chat, building relationships and ensuring issues are addressed with care, professionalism, and patience.

You’ll research orders, track shipments, liaise with carriers, and guide customers to the right products while keeping files up to date and maintaining the community‑oriented spirit of our team.