Client Care & Logistics Manager

LVMH Group; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

LVMH Group is seeking a Client Care Assistant Manager to facilitate a seamless client journey, focusing on aftercare inquiries and repair services from their Long Island City, New York office. The role entails managing workshop operations, ensuring client satisfaction, and overseeing data management.

The ideal candidate will have over 5 years of experience in Supply Chain or Customer Service, strong analytical skills, and a Bachelor's degree. If you are a self-motivated team player with a client-centric approach, this role is for you.

Qualifications

• 5+ years of experience in Supply Chain, Operations, or Customer Service in a luxury retail environment.
• Self-motivated team player with problem-solving skills.
• Ability to drive operational details and strategic goals.

Responsibilities

• Organize daily workshop operations to meet objectives.
• Manage high volumes of aftercare and repair inquiries.
• Maintain accurate records in relevant systems.

Skills

Analytical skills

Organizational skills

Communication skills

Problem-solving

Client-centric approach

Education

Bachelor's degree

Tools

RMS

CEGID

Salesforce

Job description

LVMH Group is seeking a Client Care Assistant Manager to facilitate a seamless client journey, focusing on aftercare inquiries and repair services from their Long Island City, New York office. The role entails managing workshop operations, ensuring client satisfaction, and overseeing data management.

The ideal candidate will have over 5 years of experience in Supply Chain or Customer Service, strong analytical skills, and a Bachelor's degree. If you are a self-motivated team player with a client-centric approach, this role is for you.