Client Care Specialist — 2nd Shift

Gruppe Louis Vuitton; Piscataway Township (NJ); On-site; USD 26,000 - 36,000; Full time

Job summary

Louis Vuitton is seeking a Digital Care Services Specialist for the 2nd shift in New Jersey. The role handles client inquiries via phone, email, and video, ensuring accurate repairs, care instructions, and high-quality service.

You will work with cross-functional teams to resolve issues, document interactions in CRM, and meet performance KPIs in a fast-paced environment. Ideal candidates have 3–5 years in customer service, a GED/HS diploma, and strong communication skills.

Qualifications

• 3–5 years of customer service experience.
• GED certificate or High School diploma.
• Exceptional client-centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly in a fast-paced environment.
• Proactive, solution-driven and detail-oriented.

Responsibilities

• Handle customer inquiries via phone, email, and video with accuracy andCourtesy.
• Evaluate repairs and provide care instructions; verify condition against documentation.
• Access JDE system for technical data and process repairs when needed.
• Meet KPI targets for email/phone quality and productivity.
• Document calls and emails in CRM; keep records up to date.
• Collaborate with Product Assessment, Logistics, and Client Services teams.

Skills

Customer Service

Communication Skills

Time Management

Teamwork

Problem Solving

Attention to Detail

Punctuality

Self-starter

Education

GED/HS Diploma

Tools

CRM Software

JDE System

Job description

Louis Vuitton is seeking a Digital Care Services Specialist for the 2nd shift in New Jersey. The role handles client inquiries via phone, email, and video, ensuring accurate repairs, care instructions, and high-quality service.

You will work with cross-functional teams to resolve issues, document interactions in CRM, and meet performance KPIs in a fast-paced environment. Ideal candidates have 3–5 years in customer service, a GED/HS diploma, and strong communication skills.