Catering Concierge: Curate Custom Menus & Seamless Events

DoorDash; San Francisco (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits

Job summary

DoorDash is seeking a Catering Concierge Specialist in San Francisco to be the dedicated point of contact for our high-touch catering customers. You will turn event details into curated menus and fully coordinated orders, working directly with restaurants and support specialists to ensure everything lands exactly as requested.

You will help shape and improve the Concierge experience as we scale, owning the client relationship from intake to delivery, recommending restaurants, coordinating onsite

Qualifications

• 2+ years of experience in customer support, hospitality, account management, program management, or a related client-facing role.
• You're comfortable with — and excited to use — AI tools in your day-to-day work.
• You can multi-task and prioritize across multiple customers and orders at once, responding in a timely manner even when things get busy.
• You have a strong service mindset — you put yourself in the customer's shoes and anticipate what they need before they ask.
• You think creatively and adjust quickly when an order or restaurant situation doesn't go as planned.
• You pay close attention to detail — menu accuracy, dietary restrictions, and order timing all matter.
• You're comfortable with ambiguity and enjoy helping build a new service from the ground up.

Responsibilities

• Respond to Concierge intake requests within 24 business hours with curated restaurant and menu recommendations.
• Manage the full order lifecycle for assigned customers — from menu confirmation through order placement, coordination, and post-delivery follow-up.
• Proactively communicate with customers, merchants, and Dashers via phone, email, or chat to resolve issues on complex or large-format orders.
• Be available to go onsite to restaurants or customer locations when needed to ensure an order goes smoothly.
• Log customer details, order cadence, and account context accurately in internal systems (e.g., Salesforce) to support account continuity and expansion tracking.
• Create and maintain documentation for Concierge SOPs, flagging gaps and building new process docs as the service scales.
• Support new operational pilots and process improvements for the Concierge program.
• Use AI tools to work more efficiently — whether for research, drafting, or streamlining repetitive parts of the job.

Skills

Customer support

Hospitality

Account management

Program management

Client-facing

Tools

Salesforce

Job description

DoorDash is seeking a Catering Concierge Specialist in San Francisco to be the dedicated point of contact for our high-touch catering customers. You will turn event details into curated menus and fully coordinated orders, working directly with restaurants and support specialists to ensure everything lands exactly as requested.

You will help shape and improve the Concierge experience as we scale, owning the client relationship from intake to delivery, recommending restaurants, coordinating onsite