Elite Casino Security Ambassador

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 18,000 - 26,000; Full time

Job summary

Hollywood Casino at The Meadows is seeking security professionals to perform comprehensive guest safety duties across casino and hotel properties. You will patrol on foot and by vehicle, escort funds, monitor surveillance, and respond to disturbances to ensure a secure, welcoming environment.

Ideal candidates have a high school diploma and prior guest service experience, with strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• Previous guest service experience required.
• Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
• CPR Certificate and Bloodborne Pathogen training required.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Must have excellent written and verbal communication skills; fluent in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must be able to run on level surfaces and stairs.
• Maintain confidentiality and professionalism.

Responsibilities

• Provide a superior guest experience through consistent, positive interactions; handle difficult customers with resilience.
• Assist leadership and prepare detailed reports on security-related incidents.
• Escort and transport funds for various operations and provide security for sensitive areas.
• Respond to disturbances and alarms to maintain a safe environment for guests and team members.
• Address medical situations and notify emergency contacts when necessary.
• Operate Security Dispatch, manage logs, and ensure key control.
• Attend training programs as scheduled and participate in safety/first aid activities.
• Monitor surveillance equipment and alarms according to procedures.
• Maintain confidentiality in all company matters.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Calm under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Hollywood Casino at The Meadows is seeking security professionals to perform comprehensive guest safety duties across casino and hotel properties. You will patrol on foot and by vehicle, escort funds, monitor surveillance, and respond to disturbances to ensure a secure, welcoming environment.

Ideal candidates have a high school diploma and prior guest service experience, with strong communication and problem-solving skills.