Elite Café Host & Guest Experience Specialist

Thunder Valley Casino Resort; Whitney (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Thunder Valley Casino Resort in California seeks a Hostperson/Cashier for the Café to warmly greet guests, seat parties, and manage the wait list using the reservation system. You will also take to-go orders at the POS and assist with dessert counter orders.

This role supports service standards, communicates with servers and management, maintains the host podium, and ensures health and safety procedures are followed in a busy restaurant environment.

Qualifications

• High school diploma or equivalent.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• At least 18 years of age.
• Ability to obtain UAIC Tribal Gaming License.

Responsibilities

• Greet Guests at the restaurant entrance with a warm welcome and inquire about party size.
• Seat parties evenly or place on a waiting list, presenting menus to Guests.
• Update table status using the reservation system and coordinate with servers.
• Stock and clean dessert display case and host podium.
• Take and process Guest to-go orders in POS and render checks with proper tendering.
• Perform bussing and resetting of tables, side work, and duties from management.
• Answer phones and provide information as needed.
• Ensure health and safety procedures are followed at all times.
• Communicate with servers, bus persons, and management on room coordination.
• Update open station statuses and assign servers to stations per labor allocation.

Education

High school diploma or equivalent

Tools

POS system

Job description

Thunder Valley Casino Resort in California seeks a Hostperson/Cashier for the Café to warmly greet guests, seat parties, and manage the wait list using the reservation system. You will also take to-go orders at the POS and assist with dessert counter orders.

This role supports service standards, communicates with servers and management, maintains the host podium, and ensures health and safety procedures are followed in a busy restaurant environment.