Eligibility Technician, Childcare Assistance (Hybrid)

City and County of Denver; Denver (CO); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Pension plan

457B retirement plan

PTO 140 hours + holidays + personal/WL

Medical/dental/vision plans

Job summary

City and County of Denver is hiring a Childcare Assistance Eligibility Technician to support the CCAP program. The role focuses on determining eligibility for low-income families from intake to ongoing status and requires handling multiple child support and benefits systems.

You’ll engage with internal partners across divisions to ensure equity and access, while delivering trauma-informed case management to customers in a busy public service setting.

Qualifications

• Customer service experience with high-volume contact.
• Experience determining eligibility for public assistance programs.
• Experience with CCAP (Childcare Assistance Program).
• Proven ability to multitask across multiple systems while assisting customers.
• Experience in Human Services or government agency is a plus.
• High-volume data-entry experience.

Responsibilities

• Determine eligibility for new Low-Income applicants and Colorado Works families seeking childcare assistance from intake to ongoing status.
• Learn and use CHATS, CBMS, and WMS to ensure eligibility is determined in a timely and accurate manner.
• Provide world class customer service in all client interactions.
• Perform other related duties as assigned.

Skills

Customer service

Eligibility determination

CCAP experience

Data entry

Multi-tasking

Education

High school diploma or GED

Tools

CHATS

CBMS

WMS

Job description

City and County of Denver is hiring a Childcare Assistance Eligibility Technician to support the CCAP program. The role focuses on determining eligibility for low-income families from intake to ongoing status and requires handling multiple child support and benefits systems.

You’ll engage with internal partners across divisions to ensure equity and access, while delivering trauma-informed case management to customers in a busy public service setting.