Childcare Assistance Eligibility Technician

City and County of Denver; Denver (CO); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Pension plan

457B retirement plan

PTO 140 hours + holidays + personal/WL

Medical/dental/vision plans

Job summary

City and County of Denver is hiring a Childcare Assistance Eligibility Technician to support the CCAP program. The role focuses on determining eligibility for low-income families from intake to ongoing status and requires handling multiple child support and benefits systems.

You’ll engage with internal partners across divisions to ensure equity and access, while delivering trauma-informed case management to customers in a busy public service setting.

Qualifications

• Customer service experience with high-volume contact.
• Experience determining eligibility for public assistance programs.
• Experience with CCAP (Childcare Assistance Program).
• Proven ability to multitask across multiple systems while assisting customers.
• Experience in Human Services or government agency is a plus.
• High-volume data-entry experience.

Responsibilities

• Determine eligibility for new Low-Income applicants and Colorado Works families seeking childcare assistance from intake to ongoing status.
• Learn and use CHATS, CBMS, and WMS to ensure eligibility is determined in a timely and accurate manner.
• Provide world class customer service in all client interactions.
• Perform other related duties as assigned.

Skills

Customer service

Eligibility determination

CCAP experience

Data entry

Multi-tasking

Education

High school diploma or GED

Tools

CHATS

CBMS

WMS

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.89 - $29.86/hour, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work in office 3 days a week at the Denver Castro Building, Arie Taylor Building, or East Building. Employees may also work at Neighborhood Resource Sites. Training will be held at the Denver Castro Building. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You'll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Through our Economic Security (ES) Division, Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services' programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage. The Economic Security Division is comprised of the following program areas: Child Support, SNAP to Success (Formerly Employment First), Childcare Assistance Program (CCAP) and Colorado Works.

The Economic Security Division is seeking a Childcare Assistance Eligibility Technician to support our Childcare Assistance Program (CCAP). All positions in Economic Security will provide holistic and trauma informed case management to customers as it relates to specific job functions and duties. This position is aligned with the agency's Strategic Framework to support equity and access, connectivity and economic resilience of our customers and community partners. The selected candidate for this position will work with internal partners in Economic Security, DHS, State partners as well as other counties.

Specifically, as the Childcare Assistance Eligibility Technician you will:

• Determine eligibility for new Low-Income applicants and Colorado Works families seeking childcare assistance from intake to ongoing status.
• Learn and use the Childcare Automated Tracking System (CHATS), Colorado Benefits Management System (CBMS), and Work Management System (WMS) to ensure eligibility is determined in a timely and accurate manner.
• Provide world class customer service in all client interactions
• Perform other related duties as assigned

What You'll Bring

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Proven professional experience with high-volume direct contact customer service
• Previous experience determining eligibility
• Previous experience with CCAP
• Proven ability to multitask while navigating multiple systems while supporting customers
• Previous work within Human Services or within a Government Agency is a plus
• Previous high-volume data-entry experience
• Ability to read, understand, interpret, and apply complex regulations

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Three (3) years of technical/specialized clerical experience, including one year of experience determining eligibility for public assistance programs.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

License/Certifications: None