Lead Child Support Technician - Hybrid & Mentorship

City and County of Denver; United States; Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

PTO 140 hours + holidays

Health/dental/vision plans

Job summary

The City and County of Denver seeks a CS2954 Child Support Technician Lead to oversee case management, ensure accurate documentation, and drive process improvements within the Child Support program. You will mentor staff, analyze records, and support complex legal actions with diligence and integrity.

Hybrid work is available with Denver-based assignments; you will collaborate with training, compliance, and court-related teams to deliver high-quality service to families in Colorado.

Qualifications

• Experience with Colorado's Automated Child Support Enforcement System (ACSES).
• Experience with CSE Tools in a professional capacity.
• Proven experience with tracking and identifying metrics as measurements of success.
• Professional experience in process improvement as well as developing and implementing trainings for team members.
• Desire to mentor team members to support their professional development.
• Experience with Colorado's ACSES (duplicate item shown in source).
• Experience in LEAN principles.

Responsibilities

• Provides on-the-job training, mentors new and tenured employees.
• Collaborates with the training unit on course content, materials and case reviews.
• Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented.
• Reviews and analyzes case records and reports for completeness, accuracy and timeliness.
• Identifies compliance and production problems.
• Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage.
• Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony.
• Provides work instruction and assists employees with difficult and/or unusual assignments.
• Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
• Resolve problems encountered during daily operations and determine appropriate solutions.
• Acts as a mediator when problems occur between clients and employees.
• Reviews unit procedures, assists in the development or revision of needed procedures.
• Recommends and implements process improvement.
• Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation.
• Responds orally to informal grievances and relays information to the supervisor.
• Documents situations which may be cause for disciplinary action and provides this information to the supervisor.
• Performs technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations.
• Performs other related duties as assigned or requested.

Skills

ACSES experience

CSE tools

Metrics tracking

Process improvement

Mentoring

LEAN principles

Tools

CSE Tools

Job description

The City and County of Denver seeks a CS2954 Child Support Technician Lead to oversee case management, ensure accurate documentation, and drive process improvements within the Child Support program. You will mentor staff, analyze records, and support complex legal actions with diligence and integrity.

Hybrid work is available with Denver-based assignments; you will collaborate with training, compliance, and court-related teams to deliver high-quality service to families in Colorado.